New Build, Multiple BSOD, Unknown error code

ddg5006 · 11 Mar 2014

Ok, I'm gonna try and reinstall SP1 on this fresh install i'll post back.

My version of windows is genuine. I am 1000% positive about it.

ddg5006 · 11 Mar 2014

Looks like sp1 is progressing further than it did last time, we'll see if it goes through this time

ddg5006 · 11 Mar 2014

Nope, while installing it BSOD. here is the diag info

Britton30 · 11 Mar 2014

It doesn't have the MGAdiag report in it.

ddg5006 · 11 Mar 2014

I pressed grab all in the utility, not sure why it it's not in there, I'll post back tomorrow when I'm back near the computer. Thanks for your help

NoelDP · 11 Mar 2014

There is a strange anomaly in your Event Logs - the last Application event appears to be from 2011, while the last System even appears to be this week.

This could mean nothing - but it certainly indicates a problem with logging, if nothing else.

Someone else may be better-placed to advise on clearing and resetting the logs. (It's time for bed here!)

ddg5006 · 11 Mar 2014

Yea not sure how it has a log from 2011, that it very weird, especially since I just built this computer on Saturday. Weird?! Goodnight!

Britton30 · 11 Mar 2014

The SFDiagnostic tool doesn't do the MGA report. You should follow this tut instead, as Arc suggested.
Windows Genuine and Activation Issue Posting Instructions

ddg5006 · 11 Mar 2014

Britton30 said:

The SFDiagnostic tool doesn't do the MGA report. You should follow this tut instead, as Arc suggested.
Windows Genuine and Activation Issue Posting Instructions

I'm not having problems with activation, sorry if I'm missing the point here but what does WGA have to do with the errors and blue screen while installing sp1, I am not installing it through windows updates I am installing it from a known working offline package downloaded from Microsoft that I have used lots of times. I work as a system admin and as part of my job I have to prep machines to be deployed. I use this offline update all the time as part of this process.

Britton30 · 11 Mar 2014

Arc said:

ddg5006 said:

Arc said:

I think you should install SP1 at first.

I am going to request our activation and update expert to have a look why your update is failing.

but what are the dumps telling you ? Would installing SP1 really resolve these BSOD issues ?

Before installing SP1, what the dump told is meaningless.

And installing SP1 is the first step to troubleshoot your issue. Unfortunately there is no fix button. You have to go through a process.

You post a report following Windows Genuine and Activation Issue Posting Instructions
It will help to determine why SP1 is not getting installed. Later Noel will give you further steps.

^^^^This, I'm not an expert in the field, but the other helpers are. You are having issues, they are trying to help. It's entirely up to you if you want to accept it. Windows update fails SP1 too?