BSOD immediately after formatting to factory state


  1. Posts : 3
    Windows 7 Home Basic 32bit
       #1

    BSOD immediately after formatting to factory state


    Hi All,

    My Compaq laptop keeps restarting. I tried to format the hard drive and set it back to factory state but immediately after the operating system finishes to install, it says Windows has recovered from... and it restarts from time to time.

    I have attached a dump file using the SF Diagnostic Tool.

    Please help.
      My Computer


  2. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #2

    Helpline said:
    Hi All,

    My Compaq laptop keeps restarting. I tried to format the hard drive and set it back to factory state but immediately after the operating system finishes to install, it says Windows has recovered from... and it restarts from time to time.

    I have attached a dump file using the SF Diagnostic Tool.

    Please help.
    Hello there!

    Seems like the error might be hardware related i.e. L1 cache error or an out-dated BIOS version. Make sure you apply all the Windows update including SP1. Please run the following CPU stress test.

    CPU - Stress Test Using IntelBurnTest
    Hardware - Stress Test With Prime95
    Intel CPU - Diagnose

    Also update the BIOS to latest version. Check this article http://captaindbg.com/bug-check-0x12...-troubleshoot/ for more information on Bugcheck.

    WHEA_UNCORRECTABLE_ERROR LOG:

    Code:
    ===============================================================================
    Common Platform Error Record @ 85c79024
    -------------------------------------------------------------------------------
    Record Id     : 01cf39d35f495d84
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 3/7/2014 7:03:45 (UTC)
    Flags         : 0x00000002 PreviousError
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ 85c790a4
    Section       @ 85c7917c
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x86
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 1
    CPU Version   : 0x0000000000200f31
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ 85c790ec
    Section       @ 85c7923c
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 31 0f 20 00 00 08 02 00 - 01 20 00 00 ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ 85c7923c
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ 85c79134
    Section       @ 85c792bc
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : DCACHEL1_****_ERR (Proc 0 Bank 0)
      Status      : 0xf25f6000000001e5
    Capt.Jack Sparrow's - BSOD Output


    Code:
    Debug session time: Mon Mar 10 22:09:28.053 2014 (UTC + 5:30)
    Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\031014-16863-01.dmp]
    Missing Windows 7 Service Pack 1
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    System Uptime: 0 days 0:00:07.534
    Probably caused by : AuthenticAMD
    BugCheck 124, {0, 84eb84dc, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Bugcheck code 00000124
    Arguments: 
    Arg1: 00000000, Machine Check Exception
    Arg2: 84eb84dc, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Debug session time: Mon Mar 10 20:09:37.351 2014 (UTC + 5:30)
    Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\031014-17862-01.dmp]
    Missing Windows 7 Service Pack 1
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    System Uptime: 0 days 0:00:06.630
    Probably caused by : AuthenticAMD
    BugCheck 124, {0, 85cc76f4, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Bugcheck code 00000124
    Arguments: 
    Arg1: 00000000, Machine Check Exception
    Arg2: 85cc76f4, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Debug session time: Mon Mar 10 20:05:24.350 2014 (UTC + 5:30)
    Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\031014-18517-01.dmp]
    Missing Windows 7 Service Pack 1
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    System Uptime: 0 days 0:00:08.488
    Probably caused by : AuthenticAMD
    BugCheck 124, {0, 85d598fc, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Bugcheck code 00000124
    Arguments: 
    Arg1: 00000000, Machine Check Exception
    Arg2: 85d598fc, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Debug session time: Mon Mar 10 18:15:11.429 2014 (UTC + 5:30)
    Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\031014-20014-01.dmp]
    Missing Windows 7 Service Pack 1
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    System Uptime: 0 days 0:00:06.692
    Probably caused by : AuthenticAMD
    BugCheck 124, {0, 85cbd024, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Bugcheck code 00000124
    Arguments: 
    Arg1: 00000000, Machine Check Exception
    Arg2: 85cbd024, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Debug session time: Fri Mar  7 12:33:45.134 2014 (UTC + 5:30)
    Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\030714-32775-01.dmp]
    Missing Windows 7 Service Pack 1
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    System Uptime: 0 days 0:00:05.397
    Probably caused by : AuthenticAMD
    BugCheck 124, {0, 85c79024, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Bugcheck code 00000124
    Arguments: 
    Arg1: 00000000, Machine Check Exception
    Arg2: 85c79024, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Debug session time: Fri Mar  7 12:27:59.774 2014 (UTC + 5:30)
    Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\030714-36239-01.dmp]
    Missing Windows 7 Service Pack 1
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    System Uptime: 0 days 0:00:06.037
    Probably caused by : AuthenticAMD
    BugCheck 124, {0, 85c188fc, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Bugcheck code 00000124
    Arguments: 
    Arg1: 00000000, Machine Check Exception
    Arg2: 85c188fc, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    THIRD PARTY DRIVER LIST (Information purpose only)

    Code:
    amdxata.sys        Tue May 19 23:27:35 2009 (4A12F30F)
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
      My Computer


  3. Posts : 3
    Windows 7 Home Basic 32bit
    Thread Starter
       #3

    Hi Capt Jack Sparrow!!! Wow you are really famous in BSOD circles and thank you for replying, you have done a lot to help people.

    Unfortunately, my screen is turning grey or blanking out randomly but especially when I try and start anything. I have formatted the harddrive several times and reinstalled original operating system. However even after operating system is installed, on first log in the "windows has recovered ..." message comes up. I cannot even install original application software because the screen then just grey's or blanks out, neither can I do the tests.
      My Computer


  4. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #4

    Helpline said:
    Hi Capt Jack Sparrow!!! Wow you are really famous in BSOD circles and thank you for replying, you have done a lot to help people.

    Unfortunately, my screen is turning grey or blanking out randomly but especially when I try and start anything. I have formatted the harddrive several times and reinstalled original operating system. However even after operating system is installed, on first log in the "windows has recovered ..." message comes up. I cannot even install original application software because the screen then just grey's or blanks out, neither can I do the tests.
    But without the test we can't reach to a conclusion.
      My Computer


  5. Posts : 3
    Windows 7 Home Basic 32bit
    Thread Starter
       #5

    Okay, let me try make plan.
      My Computer


 

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