BSOD when turning off the computer

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  1. Posts : 5
    Windows 7 Ultimate 64-bit SP1
       #1

    BSOD when turning off the computer


    Well, just like in the title, the computer BSOD every time you turn it off, sleep does not cause a BSOD.
    I've attached the debug zip to the post.
    Help would be greatly appreciated.
      My Computer


  2. Posts : 531
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #2

    Good news. All of your current dmp files point to the same thing. You have an IO Error. This means that the data can't be read from your HDD. Please run a HDD diagnostic tool to check your HDD. This tool would be HDD manufacturer specific.
      My Computer


  3. Posts : 5
    Windows 7 Ultimate 64-bit SP1
    Thread Starter
       #3

    Gandalf said:
    Good news. All of your current dmp files point to the same thing. You have an IO Error. This means that the data can't be read from your HDD. Please run a HDD diagnostic tool to check your HDD. This tool would be HDD manufacturer specific.
    Thanks gandalf, i did an extended test to both my drives with "Data Lifeguard Diagnostic" from wd, also did a chkdsk for both, all the results were fine, with no problem at all.
    what now?
      My Computer


  4. Posts : 531
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #4

    We wait. You might have fixed the problem or it might happen again. If it does, send the dmp and I'll scratch my head for a while.
      My Computer


  5. Posts : 5
    Windows 7 Ultimate 64-bit SP1
    Thread Starter
       #5

    Tried turning off the computer, and the BSOD came and slapped me across the face...
    attaching the dmp file fresh from the oven, careful it's hot!
      My Computer


  6. Posts : 531
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #6

    I've asked for assistance with this dmp. Nothing but the best for you Muzzz.
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    Hi muzzz.

    Test the 250 GB WD Blue HDD using Data Lifeguard Diagnostic for Windows.

    And, it is running off free space.

    No code has to be inserted here.

    Free up some space. Get at least 25 GB free.
    Hard Disk Space - Free Up and Recover

    Report us back for any further BSOD after doing these two.
      My Computer


  8. Posts : 531
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #8

    If you are saving video, music, and/or picture files. recommend you buy an external 1 TB USB HDD or bigger and move these files on to it. Here is a suggestion:
    Western Digital My Passport for Mac USB 3 0 2TB External Hard Drive 0718037801131 | eBay
      My Computer


  9. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #9

    After following Arc's advice,

    Is there a Windows.old on your C:\ drive?

    Check that all cables are secure in the SATA ports - reseat if necessary
    Which ports are you using?

    Please post information about your drives so that a member can determine if there is a misconfiguration. Having this information also makes it easier to a discuss course of action.
    See: Disk Management - Post a Screen Capture Image

    Please also follow this tutorial:
    SF Diagnostic Tool - Using for Troubleshooting and attach the SF_DD_MM_YYYY zip folder to a new post on this thread.

    Thanks
      My Computer


  10. Posts : 5
    Windows 7 Ultimate 64-bit SP1
    Thread Starter
       #10

    Arc said:
    Hi muzzz.

    Test the 250 GB WD Blue HDD using Data Lifeguard Diagnostic for Windows.

    And, it is running off free space.

    No code has to be inserted here.
    Free up some space. Get at least 25 GB free.
    Hard Disk Space - Free Up and Recover

    Report us back for any further BSOD after doing these two.
    i already scanned with this tool but i cleared about 50Gb and scanned again, it passed, but the BSOD persists...


    Slartybart said:
    After following Arc's advice,

    Is there a Windows.old on your C:\ drive?

    Check that all cables are secure in the SATA ports - reseat if necessary
    Which ports are you using?

    Please post information about your drives so that a member can determine if there is a misconfiguration. Having this information also makes it easier to a discuss course of action.
    See: Disk Management - Post a Screen Capture Image

    Please also follow this tutorial:
    SF Diagnostic Tool - Using for Troubleshooting and attach the SF_DD_MM_YYYY zip folder to a new post on this thread.

    Thanks
    no windows.old, sata ports are ok, im using 0,1, and 2.

      My Computer


 
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