New
#1
Random BSOD, not sure where to start
Hi folks. I have a custom build PC running Windows 7 Ultimate 64. I'm not sure how much of the backstory will be relevant for troubleshooting, but I'll provide as much as I know. Feel free to jump right to my minidump zip if you don't need any more details...
During the last week, I've had some issues with a BSOD. The first time it happened, my machine would take several minutes to boot up to Windows, and then Windows was mostly not functional. Windows Update, Google Chrome, and Norton 360 all just did not work. Clicking to open the application either did nothing, or would give me an error saying that Windows Explorer had stopped working and was restarting. Finally, I ended up giving up and reinstalling Windows.
While updating my new Windows install, it happened again, only this time, I couldn't get Windows to load at all. After getting to the Windows Loading screen, I would get a Window telling me Windows could not be started and it tried to automatically troubleshoot, but would find nothing. I don't remember the details at this point, but I'm sure somebody out there knows the screen I'm talking about.
So I ended up installing Windows again. This time everything seemed fine for a few days, until just a few minutes ago when I got a blue screen again. This time though, Windows was good enough to let me back in and give me access to the minidump files. I'm no expert at troubleshooting, so I'm hoping there's a tech wizard out there who can help me out.
Here are the details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\031414-14913-01.dmp
C:\Users\Chris\AppData\Local\Temp\WER-18829-0.sysdata.xml
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C:\Windows\system32\en-US\erofflps.txt
...and I have attached the .zip