Multiple BSOD's constantly shutting Dell Inspiron 580S down

Arc · 28 Mar 2014

Hi gaillynn1600.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip

If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

carwiz · 28 Mar 2014

gaillynn1600 said:

I did download the Reviver Soft Registry Fix and ran it. It fixed over 2,000 registry errors. Thank you!

I would be gathering your install disks and saving what data files you can as a reinstall of Windows 7 may be in your future. There's no telling what that crapware "fixed".

You also said you couldn't finish the SFC? It must be "Run as Administrator" as indicated in the directions.

Ditto on the Memtest.

gaillynn1600 · 28 Mar 2014

Another crash - here is the dump file

gaillynn1600 · 28 Mar 2014

carwiz said:

gaillynn1600 said:

I did download the Reviver Soft Registry Fix and ran it. It fixed over 2,000 registry errors. Thank you!

I would be gathering your install disks and saving what data files you can as a reinstall of Windows 7 may be in your future. There's no telling what that crapware "fixed".

You also said you couldn't finish the SFC? It must be "Run as Administrator" as indicated in the directions.

Ditto on the Memtest.

I am the administrator - I am the only user and I received an error when I tried to run SFC - I posted it earlier in my posts. I have to go and buy a new stick so I can do the MemTest. I will do that tonight. I downloaded the software. This computer hasn't run right since I bought it - I should have gotten rid of it a long time ago. I just wanted to finish my taxes since all of my info is on this computer. Everything is backed up in the cloud though. Thanks for your help! Gail

gaillynn1600 · 29 Mar 2014

corrupt files that scandisk could not fix - ran scandisk 3 times

gaillynn1600 · 29 Mar 2014

ran the system update readiness tool and now the scandisk came back with no corrupt files. Tomorrow I will buy a new memory stick and run the memtest. QUESTION: SHOULD I UNINSTALL REGISTRY REVIVER? Someone on here called it "crapware"?

gaillynn1600 · 29 Mar 2014

Ran Adwcleaner - results:
# AdwCleaner v3.022 - Report created 29/03/2014 at 03:37:23
# Updated 13/03/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Gail - GAIL-DESKTOPPC
# Running from : C:\Users\Gail\AppData\Local\Temp\dlm55CD.tmp\adwcleaner.exe
# Option : Clean

***** [ Services ] *****

Service Deleted : CltMngSvc

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Ask
Folder Deleted : C:\Program Files (x86)\Amazon Browser Bar
Folder Deleted : C:\Program Files (x86)\SearchProtect
Folder Deleted : C:\Users\Gail\AppData\Local\SearchProtect
Folder Deleted : C:\Users\Gail\AppData\Roaming\DigitalSites
Folder Deleted : C:\Users\Gail\AppData\Roaming\DSite
Folder Deleted : C:\Users\Gail\AppData\Roaming\Systweak
File Deleted : C:\Windows\System32\roboot64.exe
File Deleted : C:\Users\Gail\AppData\Roaming\Mozilla\Firefox\Profiles\1udr4ob4.default\searchplugins\Askcom.xml
File Deleted : C:\Users\Gail\AppData\Roaming\Mozilla\Firefox\Profiles\1udr4ob4.default\searchplugins\conduit-search.xml
File Deleted : C:\Users\Gail\AppData\Roaming\Mozilla\Firefox\Profiles\1udr4ob4.default\searchplugins\safesearch.xml
File Deleted : C:\Users\Gail\AppData\Roaming\Mozilla\Firefox\Profiles\1udr4ob4.default\user.js
File Deleted : C:\Windows\Tasks\Digital Sites.job
File Deleted : C:\Windows\System32\Tasks\Digital Sites
File Deleted : C:\Windows\Tasks\DSite.job
File Deleted : C:\Windows\System32\Tasks\DSite

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\AppID\esrv.EXE
Key Deleted : HKLM\SOFTWARE\Classes\driverscanner
Key Deleted : HKLM\SOFTWARE\Classes\speedupmypc
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\driverscanner_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\driverscanner_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C292AD0A-C11F-479B-B8DB-743E72D283B0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}
Key Deleted : HKCU\Software\Alexa Internet
Key Deleted : HKCU\Software\distromatic
Key Deleted : HKCU\Software\dsiteproducts
Key Deleted : HKCU\Software\systweak
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKLM\Software\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKLM\Software\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
Key Deleted : HKLM\Software\{6791A2F3-FC80-475C-A002-C014AF797E9C}
Key Deleted : HKLM\Software\SearchProtect
Key Deleted : HKLM\Software\systweak
Key Deleted : HKLM\Software\Uniblue
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SearchProtect

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16521

Setting Restored : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Start Page]

-\\ Mozilla Firefox v27.0.1 (en-US)

[ File : C:\Users\Gail\AppData\Roaming\Mozilla\Firefox\Profiles\1udr4ob4.default\prefs.js ]

Line Deleted : user_pref("browser.search.order.1", "Mysearchdial");
Line Deleted : user_pref("extensions.mysearchdial.AL", 2);
Line Deleted : user_pref("extensions.mysearchdial.aflt", "dsites_14_12_ch");
Line Deleted : user_pref("extensions.mysearchdial.appId", "{CA5CAA63-B27C-4963-9BEC-CB16A36D56F8}");
Line Deleted : user_pref("extensions.mysearchdial.cd", "2XzuyEtN2Y1L1QzuzzyEtB0BtB0B0ByE0C0E0D0CyEyByEzztN0D0Tzu0SzztCtCtN1L2XzutBtFtCzztFyBtFtDtN1L1CzutCy EtDtAtDyD1V1StN1L1G1B1V1N2Y1L1Qzu2StBtC0AyCyD0A0ByCtG0FzyyB0[...]
Line Deleted : user_pref("extensions.mysearchdial.cntry", "US");
Line Deleted : user_pref("extensions.mysearchdial.cr", "488159660");
Line Deleted : user_pref("extensions.mysearchdial.dfltLng", "");
Line Deleted : user_pref("extensions.mysearchdial.dfltSrch", true);
Line Deleted : user_pref("extensions.mysearchdial.dnsErr", true);
Line Deleted : user_pref("extensions.mysearchdial.dpkLst", "3654782829,1334533236,1121012847,231756876,1895130307,603719297,4288797614,3754950497,426401714,304 6281807,752626116,1657571787,3224935090,2597085128,18285[...]
Line Deleted : user_pref("extensions.mysearchdial.excTlbr", false);
Line Deleted : user_pref("extensions.mysearchdial.hdrMd5", "530C1C999007ED5214FF3F435CF18038");
Line Deleted : user_pref("extensions.mysearchdial.hmpg", true);
Line Deleted : user_pref("extensions.mysearchdial.hmpgUrl", "hxxp://start.mysearchdial.com/?f=1&a=dsites_14_12_ch&cd=2XzuyEtN2Y1L1QzuzzyEtB0BtB0B0ByE0C0E0D0CyEyByEzztN0D0Tzu0SzztCtCtN1L2XzutB tFtCzztFyBtFtDtN1L1CzutC[...]
Line Deleted : user_pref("extensions.mysearchdial.id", "842B2BB4CEDC4748");
Line Deleted : user_pref("extensions.mysearchdial.instlDay", "16151");
Line Deleted : user_pref("extensions.mysearchdial.instlRef", "140305_b");
Line Deleted : user_pref("extensions.mysearchdial.lastB", "hxxp://start.mysearchdial.com/?f=1&a=dsites_14_12_ch&cd=2XzuyEtN2Y1L1QzuzzyEtB0BtB0B0ByE0C0E0D0CyEyByEzztN0D0Tzu0SzztCtCtN1L2XzutB tFtCzztFyBtFtDtN1L1CzutCyE[...]
Line Deleted : user_pref("extensions.mysearchdial.lastVrsnTs", "1.8.29.02:25:37");
Line Deleted : user_pref("extensions.mysearchdial.newTabUrl", "hxxp://start.mysearchdial.com/?f=2&a=dsites_14_12_ch&cd=2XzuyEtN2Y1L1QzuzzyEtB0BtB0B0ByE0C0E0D0CyEyByEzztN0D0Tzu0SzztCtCtN1L2XzutB tFtCzztFyBtFtDtN1L1Czu[...]
Line Deleted : user_pref("extensions.mysearchdial.pnu_base", "{\"newVrsn\":\"92\",\"lastVrsn\":\"92\",\"vrsnLoad\":\"\",\"showMsg\":\"false\",\"showSilent\":\"fa lse\",\"msgTs\":0,\"lstMsgTs\":\"0\"}");
Line Deleted : user_pref("extensions.mysearchdial.prdct", "mysearchdial");
Line Deleted : user_pref("extensions.mysearchdial.prtnrId", "mysearchdial");
Line Deleted : user_pref("extensions.mysearchdial.sg", "none");
Line Deleted : user_pref("extensions.mysearchdial.srchPrvdr", "Mysearchdial");
Line Deleted : user_pref("extensions.mysearchdial.tlbrId", "base");
Line Deleted : user_pref("extensions.mysearchdial.tlbrSrchUrl", "hxxp://start.mysearchdial.com/?f=3&a=dsites_14_12_ch&cd=2XzuyEtN2Y1L1QzuzzyEtB0BtB0B0ByE0C0E0D0CyEyByEzztN0D0Tzu0SzztCtCtN1L2XzutB tFtCzztFyBtFtDtN1L1C[...]
Line Deleted : user_pref("extensions.mysearchdial.vrsn", "1.8.29.0");
Line Deleted : user_pref("extensions.mysearchdial.vrsni", "1.8.29.0");
Line Deleted : user_pref("extensions.mysearchdial_i.newTab", false);
Line Deleted : user_pref("extensions.mysearchdial_i.smplGrp", "none");
Line Deleted : user_pref("extensions.mysearchdial_i.vrsnTs", "1.8.29.02:25:37");

-\\ Google Chrome v

[ File : C:\Users\Gail\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted : homepage
Deleted : search_url
Deleted : suggest_url
Deleted : keyword

*************************

AdwCleaner[R0].txt - [9032 octets] - [29/03/2014 03:33:41]
AdwCleaner[S0].txt - [8143 octets] - [29/03/2014 03:37:23]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [8203 octets] ##########

Arc · 29 Mar 2014

At first it is to determine whether the RAM is actually failing or not.

Till then, crash dump analysis will not reach any goal.

gaillynn1600 · 29 Mar 2014

I get the attached message on the screen after the computer starts after a reboot. I believe it is just looking for something in the CD drive but I'm not sure why.

Arc · 30 Mar 2014

It appears that you will not follow the steps suggested to you. In that situation, I have nothing more to do.

Multiple BSOD's constantly shutting Dell Inspiron 580S down

reply to your questions

Error message after restart