BSOD when putting Dell Inspiron 5432 into sleep or hibernate


  1. Posts : 2
    Window 7 Home premium 64 bit service pack 1
       #1

    BSOD when putting Dell Inspiron 5432 into sleep or hibernate


    Hi,

    I bought my Dell Inspiron 5432 Laptop one year back. From last 3-4 months I started getting blue screen while putting my laptop to sleep or hibernate. I have updated all the drivers of my computer. I even ran PC diagnostic from Dell website. I am using MS security essentials as anti-virus application

    PFA the screenshot of the error.
    The error message will be "Driver_power_state_failure"


    I am also attaching the minidumps.
    It is really frustrating to have this problem with a machine so any help is really appreciated.

    Thanks,
    Sunny
      My Computer


  2. Posts : 2
    Window 7 Home premium 64 bit service pack 1
    Thread Starter
       #2

    BSOD when putting Dell Inspiron 5432 into sleep or hibernate


    Hi,

    I did a full diagnostic of my system through F12 command that comes at startup. After the test got finished, I got the following pop-up message. Please help me in resolving the issue.
      My Computer


  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #3

    The Driver_power_state_failure, stop 0x9F BSOD is caused by Dell Extensible Wireless LAN device driver (c:\windows\system32\drivers\athrx.sys).
    Code:
    Irp is active with 5 stacks 3 is current (= 0xfffffa8006fb38b0)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0  0 fffffa800f888050 00000000 00000000-00000000    
              Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for athrx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athrx.sys
     \Driver\athr
                Args: 00015500 00000000 00000005 00000003
     [ 16, 2]   0 e1 fffffa800f914c70 00000000 fffff80002f1d200-fffffa801059ee10 Success Error Cancel pending
               \Driver\vwifibus    nt!PopSystemIrpCompletion
                Args: 00015500 00000000 00000005 00000003
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa801059ee10    
    
                Args: 00000000 00000000 00000000 00000000
    There are available updates. Get it from Dell using your Service tag. Support | Dell US

    About the thermal event: Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .
      My Computer


 

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