PC crashes after 2nd use of sleep mode

whexican · 16 Mar 2014

Hi all,

MY PC won't wake up after the second instance of sleep mode. I have to toggle power to reboot my PC. When this happen, i get a safe boot message indicating the PC did not shutdown correctly. I also receive the following message once the PC boots back up:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800CA3BA10
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA8011BDC580
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I ran my dump files and it looks like Ntoskrnl.exe might be causing an issue but I'd like a second opinion. I did just recently upgrade my graphics card drivers and I wonder if it could be that. Attached are the dmp files. Any help would be much appreciated!

Golden · 16 Mar 2014

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the icon below

2. Run it by double-clicking the icon, and follow the prompts.
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

whexican · 17 Mar 2014

Hi Golden,

Attached is the requested data.

whexican · 17 Mar 2014

Update: Looks like the problem is also when sleep is used the first time. I wonder if it's a post issue if the PC is left in sleep mode for an extended amount of time.

Golden · 18 Mar 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800ca52a10, fffff80000b9c3d8, fffffa8015d0e010}

Probably caused by : pci.sys

Followup: MachineOwner
---------

Driver Reference Table - pci.sys

Code:

fffff800`00b9c518  fffff880`0feadda5Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x1ebda5

Code:

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0fcc2000 fffff880`1091a000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue Mar 04 21:37:52 2014 (5315B408)
    CheckSum:         00C20523
    ImageSize:        00C58000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please confirm the driver version for your video card.

whexican · 18 Mar 2014

335.23 which looks correct since I updated to the latest one last week.

Just right now, I Went ahead and did a clean install of the drivers. Uninstalled the previous ones, ran 3d Guru's drive sweeper utility, and then re-installed the latest drivers.

Do I need to fix pci.sys? If so, is there anything I can do to fix it?

Psychological · 18 Mar 2014

May anyone check my problem out and offer any type of solution or clue to what is wrong : /

Golden · 18 Mar 2014

I think PCI.sys might be a red herring because of the video issue. PCI.sys is normally updated via Windows Udate.....it won't hurt to check for updates.

Computer0304 · 18 Mar 2014

Psychological said:

May anyone check my problem out and offer any type of solution or clue to what is wrong : /

Hey try not to hijack another's thread. Please wait until he is done.

whexican · 18 Mar 2014

Golden said:

I think PCI.sys might be a red herring because of the video issue. PCI.sys is normally updated via Windows Udate.....it won't hurt to check for updates.

Good to know!

After doing a clean re-install of the video drivers, I put my PC into sleep 2 already and it back with no issues. I'll give it another day and report back on the status. Thanks again for the help Golden!