BSOD when playing most games or watching YouTube videos

ncolon · 17 Mar 2014

This BSOD happens mostly when I'm trying to run games. I don't do anything particularly graphically intensive on my computer, mostly WoW and things like Starbound and League of Legends. It also crashes occasionally while watching YouTube videos though this is much less frequent. The research I've done seems to imply it's some kind of issue with my drivers, but I have no idea how I would begin to solve that. I've tried re-installing my video drivers from scratch and it hasn't solved the issue. If you can do anything to help me out, I'd be very grateful. Thanks.

Arc · 17 Mar 2014

Hi ncolon.

The latest BSOD dump in the zip is of 07/03. It is a stop 0x3B.

Code:

BugCheck 3B, {80000004, fffff80002cc2e5a, fffff88009d14f90, 0}

Probably caused by : ntkrnlmp.exe ( nt!SwapContext_PatchXSave+aa )

Followup: MachineOwner
---------

Though it is not saying anything else precisely, but display driver failure is one of the probable causes of a stop 0x3B.

As your GPU is FX 2800M, try NVIDIA DRIVERS 314.22WHQL

Uninstall All nvidia items in Control Panel > Programs and features
- 3D Vision Control Driver
- 3D Vision Driver
- Graphics Driver
- HD Audio Driver
- PhysX
- nvidia Update
(Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
Now follow Drivers - Clean Left over Files after Uninstalling
Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

And, disable Hardware Acceleration. Open a video in YouTube. When it is started, right click on the screen and choose "settings"

In the resulting window, uncheck the option for hardware acceleration, and then close the window.

Also, see these tutorials:

Let us know the results.