How to resolve "windows recover from an expected shutdown"


  1. Posts : 2
    Windows 7 Home x64
       #1

    How to resolve "windows recover from an unexpected shutdown"


    Hello Every One
    can help me to resolve "windows recover from an expected shutdown"
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFF80000003
    BCP2: FFFFF80003A778C0
    BCP3: FFFFF880009E2538
    BCP4: FFFFF880009E1DA0
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\031914-100948-01.dmp
    C:\Users\DR-Saade\AppData\Local\Temp\WER-318741-0.sysdata.xml



    thanks on advance
    Last edited by zakariasaade; 28 Mar 2014 at 04:15. Reason: add info
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Norton is failing here.
    fffff880`009e1878 fffff880`078e02d3Unable to load image \??\C:\Program Files (x86)\Norton Internet Security\NortonData\21.1.0.18\Definitions\BASHDefs\20140214.001\BHDrvx64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for BHDrvx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
    BHDrvx64+0xdf2d3
    Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
    Download, install and update those, and then run full system scans with both of them, one by one.

    Also, Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
    Code:
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
    Learn how to install Windows 7 Service Pack 1 (SP1)
    Service Pack and Update Center - Microsoft Windows

    Let us know about any further BSOD after doing those.
      My Computer


  3. Posts : 2
    Windows 7 Home x64
    Thread Starter
       #3

    thanks very much
    i try this solution now
      My Computer


 

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