Random BSOD even after a fresh re-install of Windows, Error 0x0000003b


  1. kev0
    Posts : 33
    Windows 7 Pro 64bit
       New #1

    Random BSOD even after a fresh re-install of Windows, Error 0x0000003b


    Hey guys! I have been having an issue with my desktop ever since I moved 3 months ago. I recently did a fresh install of Windows 7 and I am still getting the same blue screen problem. So, it's obviously something hardware related, which I should have thought of earlier, but I can't quite figure out what it is. The message says:

    System_Service_Exception

    0x0000003b

    I have looked online and everything either points to the firewire card or the graphics card. I found a hotfix that claimed it would fix the firewire driver and it just said "update not applicable."

    It's been difficult for me to troubleshoot this problem because it does it randomly. In fact, I re-installed windows 4 days ago, and it has only happened to me twice since then, but it's still the same message as before the re-installation.

    Any help would be greatly appreciated! Thanks in advanced!

    -Kevin
    Last edited by kev0; 20 Mar 2014 at 18:20.
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  3. Thedoctor44
    Posts : 1,928
       New #2

    Please follow these instructions on how to post dump files.

    Blue Screen of Death (BSOD) Posting Instructions
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  4. kev0
    Posts : 33
    Windows 7 Pro 64bit
    Thread Starter
       New #3

    I followed the instructions and added the zip file to the attachments. Thank you for your help.
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  6. Thedoctor44
    Posts : 1,928
       New #4

    I would try running a stress test on your graphics card. Follow these instructions.

    Video Card - Stress Test with Furmark
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  7. kev0
    Posts : 33
    Windows 7 Pro 64bit
    Thread Starter
       New #5

    I ran the stress test, and at first I was sure the graphics card was going to be the problem. The temperature started at 55 and after about 20 minutes it climbed steadily to 79. However, once it reached 79 the fan increased from 25% to 40% and the temp would go back down to 77, going back up to 79 periodically with the fan increasing to lower the temp back down to 77 again. I ran the test for about 25 minutes, but there was a ton of lagging.
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  8. kev0
    Posts : 33
    Windows 7 Pro 64bit
    Thread Starter
       New #6

    I just got another blue screen about 20 minutes after running the stress test. This one says something different from the one I got before. This one says:

    Page_Fault_In_Nonpaged_Area 0x00000050

    When I googled this one it says it's either ram or video ram. Starting to see a pattern here. Maybe it is my graphics card.

    This time I took a picture of it. I also ran another log and attached it to this reply.

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  10. Thedoctor44
    Posts : 1,928
       New #7

    The latest dump file isn't included. Please upload it.

    To rule out the fact that it isn't RAM I would highly recommend running memtest86 for at least 8 passes (preferably overnight).

    Follow these instructions.

    RAM - Test with Memtest86+
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