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#21
No problem.
No problem.
pillphil, I will see if I can help. The first thing is, we have to get the computer to run again, if we can. Do you have on board graphics or another card we could try? If not, do you have a friend with a spare card? The ideal scenario would be if you have a friend that could help you, and would try their card in your machine and your card in their machine.
I have an old card I stuck in it. Been running around 20 minutes now. I don't have another computer to test the card in, unfortunately. Would it be worth uninstalling the drivers and trying a different version? The screen going black happened once on 13_4, I updated to 14_4 briefly and then back to 13_9.
The problem seems to be that your card won't work at all. To try new drivers, the computer has to come on with the card installed, but as I understand, it won't. is that correct? What card do you have in it now? Also in your system specs You list a CX 500, I presume that is a Corsair brand. While it is running please go into bios and tell me the value of your +12V, +5V and +3.3V.
Also, if you don't have it, please download CPUz and post screenshots ( Screenshots and Files - Upload and Post in Seven Forums) of the CPU, Mainboard, Memory and SPD tabs. The SPD tab you can select each dim slot from the dropdown in the upper left. I only need the ones that are populated with ram. What program do you normally use for CPU and GPU temps, and what Model Sapphire 7870 do you have?
With the 7870, the screen's going black within a few minutes of turning on, the quickest has been before windows loaded, but normally windows will load for a few minutes before it happens.
I currently have a ASUS EAX550GE in it, with which the computer has remained on for about an hour now. The PSU is a Corsair, I'll post the voltages in the next post.
I use Real Temp, HWiNFO, CPU-Z and CPUID HWMonitor.
The Sapphire card is HD7870 GHZ Edition 2G DDR5, I should mention it was sold by pixmania as a generic card, it came in a plain brown box. So it could be a return or something.
Here's the CPU-Z Screenshot:
VCORE = 1.16v
3.3v = 3.248v
5v = 5.043v
12v = 12.144v
MB temp in bios is 42C/107.5F, does that seem high?
OK, your voltages seem to be good, it is not a good idea to mix ram modules, ram should be purchased in sets where the modules are tested to work together, but I don't think that is your problem. Your motherboard temp seems a little high, but I am not familiar with your board so, it could be normal.
Do you have a warranty on your graphics card? Have you thought about the suggestion to try it in another computer. From everything I can see it seems to be your PSU or the card. All voltages on the PSU look good, however that does not tell us how it performs under stress. Plus, the card you are running now does not use the same voltage as your 7870. But, if you could try it in another computer with an adequate PSU and get the same results, I think you would have your answer. You can certainly try different drivers, but that does not seem to be the problem. This will help to install your drivers. Before doing so, you need to uninstall the older drivers and clean out any leftover driver files, this will help you do that Drivers - Clean Left over Files after Uninstalling
As far as I know there should be a warranty on the card, I'd defineately like to test the card in another pc, I don't know anyone directly that has a pc with a decent psu though. I'll ask around and see if I can find someone.
Thanks for the help.
Personally, I think it's the card. However, to be certain it would be best to test it in another computer to make certain.