BSOD when inserting USB 3.0 drive

Hello All,

I just got a USB 3.0 drive and when i insert it into my only USB 3.0 USB port i get BSOD physical mem dump. Here are the crash details.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF880075942DD
BCP3: FFFFF88008D91468
BCP4: FFFFF88008D90CC0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


If anyone can share some insight that would be great.

PS. It works fine when inserting into normal USB port.

Thanks.

Hi pharaohstar.

Yes, the BSOD is caused by Renesas Electronics USB 3.0 Host Controller Driver (Version 3.0)
(c:\windows\system32\drivers\rusb3xhc.sys)

Code:

BugCheck 1000007E, {ffffffffc0000005, fffff880075942dd, fffff88008d91468, fffff88008d90cc0}

Probably caused by : rusb3xhc.sys ( rusb3xhc+1c2dd )

Followup: MachineOwner
---------

And it is old.

Code:

fffff880`07578000 fffff880`075b3000   rusb3xhc T (no symbols)           
    Loaded symbol image file: rusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\rusb3xhc.sys
    Image name: rusb3xhc.sys
    Timestamp:        Thu Sep 15 06:45:00 2011 (4E715194)
    CheckSum:         00043445
    ImageSize:        0003B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You may search for updates in Drivers & Downloads | Dell US

Let us know the result.

Very quick!

Good news, indeed. :)