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Windows 7: BSOD after power cut out, don't know error # but have dump files

26 Mar 2014   #1
bsodcursed

Windows 7 Home Premium 64bit
 
 
BSOD after power cut out, don't know error # but have dump files

So my power went off very briefly while I was on the computer. It turned back on itself to resume, but then got the blue screen of death and shut down a few seconds after start up. I tried restarting, completely shutting it down and starting it, but it keeps shutting down with BSOD maybe 30 seconds after it starts up. I am able to use the computer in safe mode with networking, which I'm on now. I will post the dump files.


My System SpecsSystem Spec
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26 Mar 2014   #2
Thedoctor44

 

Norton anti virus appears to be cuasing problems. Can you please uninstall it and replace it with Microsoft Security Essentials and Malwarebytes.

Microsoft Security Essentials - Microsoft Windows

Malwarebytes : Free Anti-Malware

Go here to download the Norton 360 removal rool

https://support.norton.com/sp/en/uk/...rProfile_en_us

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 1, fffff80002c83c3f}

Unable to load image \SystemRoot\System32\Drivers\NISx64\1502000.026\SYMNETS.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
My System SpecsSystem Spec
26 Mar 2014   #3
bsodcursed

Windows 7 Home Premium 64bit
 
 
I just started working today

After posting I'd gotten off after about 10 tries yesterday. Today I came back on and, to my surprise, it worked without a problem. Can I ask how you could tell whether Norton was the problem? I don't have the slightest idea of what to make out of the dump files.
My System SpecsSystem Spec
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27 Mar 2014   #4
Thedoctor44

 

The driver responsible was called SYMNETS.SYS which is the symentec system driver. If that is the cause of the BSOD then norton is.
Here at Seven Forums we use a tool called Windbg. If you want to know how Windows works then I strongly recommend the book Windows Internals, part 2 actually covers some BSOD crash dump analysis.
Anyway, if the problem is solved then please mark the thread as solved.
Any more issues don't hesitate to post back.
My System SpecsSystem Spec
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 BSOD after power cut out, don't know error # but have dump files




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