BSOD at startup and waking up from sleep, suspected Video Card Issue

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  1. Falcon81
    Posts : 16
    Windows 7 Home Premium 64 Bit
       New #1

    BSOD at startup/wake up. switchable graphics Notebook.


    Hello everyone,
    I have a HP ENVY 15, 3040nr with switchable graphics (product specifics available at this link).

    EXISTING SITUATION:
    Switching between AMD and INTEL always happened with no problems, when you switch off the notebook it will switch back on with the last selected configuration.

    PROBLEM:
    Basically, few weeks (I suspect problem started after a Windows update, but after evolution of dynamics I'm not so sure) I started experiencing random BSOD at startup or when waking up the system from sleep (not hybernation), it expecially looked like that the BSOD was guaranteed when system was sent to sleep when Intel graphics were selected.
    BSOD would happen, and system would restart with AMD graphics turned on by default.

    FIRST TRY: WIN UPDATE. THEN FORMAT C:, REINSTALL ORIGINAL HP DRIVERS - NO RESULTS
    I tried downloading updated drivers from HP for the Intel from Win Update (non existing) but problem kept showing up. I then formatted and reinstalled everything from scratch. This time I installed only the original drivers coming with the original hardware (you can find them on HP website), but the problem kept showing up.

    SECOND TRY: CLEANUP, INSTALL UPDATED DRIVERS - NO RESULTS
    So i formatted again and this time installed Catalyst_14.2_Beta_v1.3_UnifL, which are ad-hoc designed driver, making up for HP lack of updated drivers for this kind of device. Previous versions of this driver worked wonderfully for whole last year. They worked fine for a few days but I still got a BSOD

    BSOD SITUATION:
    Intel card was selected, I was cheking the screen properties on the AMD driver dialogs, and i got my Blue Screen.

    FILE ATTACHED:
    1)2) OLD MINIDUMP these are the minidumps from the BSOD I got before formatting. Maybe worth checking.

    3)4) are DM LOG and SF Diagnostics zip files.

    I will be really grateful if anyone could give it a look. Thanks in advance.
    Last edited by Falcon81; 27 Mar 2014 at 13:15. Reason: readable title
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  3. Thedoctor44
    Posts : 1,928
       New #2

    You appear to have issues with your HDD.
    Please run a CHKDSK by following these instructions.

    Disk Check

    Then run Seatools to see if your HDD is failing.

    SeaTools for DOS and Windows - How to Use

    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1E, {ffffffffc0000005, fffff880016dd193, 0, ffffffffffffffff}

    Probably caused by : Ntfs.sys ( Ntfs!NtfsFilterCallbackAcquireForCreateSection+33 )

    Followup: MachineOwner
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  4. Falcon81
    Posts : 16
    Windows 7 Home Premium 64 Bit
    Thread Starter
       New #3

    Whoa that's a surprise.

    Will do and post results ASAP. Thanks
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  6. Falcon81
    Posts : 16
    Windows 7 Home Premium 64 Bit
    Thread Starter
       New #4

    CHDSK and Seagate General Quick Test both passed.
    (HDD is Hitachi)
    Did you check the two old Minidumps? If I remember correctly in those two the process involved in the BSOD was igdkmd64.sys . In the mean time I will try to replicate the original BSOD in order to post you a full report.
    Last edited by Falcon81; 27 Mar 2014 at 15:00. Reason: HD type included
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  7. Thedoctor44
    Posts : 1,928
       New #5

    Enabling Driver Verifier can sometimes help. Please enable it by following these instructions.
    When you choose the drivers make sure you don't enable ones from Microsoft Cooperation, Unknown or Macrovision

    Driver Verifier - Enable and Disable
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  8. Falcon81
    Posts : 16
    Windows 7 Home Premium 64 Bit
    Thread Starter
       New #6

    Second BSOD today


    Thanks for your suggestions. I have not tried the verify driver step yet, I am gonna proceed now if you still recommend it.

    But first please take a look at this:

    1) I Switched on the AMD VIDEO CARD and afterwards sent the notebook to sleep.

    2) WAKE UP FROM SLEEP and got this SERIOUS GRAPHICS GLITCH (see attached pictures)
    basically the screen is "cut in half", the first picture shows the login screen after the wakeup. You can clearly see the artifact, which keeps happening just by moving the mouse above or below the horizontal line. Basic operations are still possible (in fact I logged in, as you can see in the second picture), but the artifact will persist.

    So I switched off the machine, and upon shutting off the machine I got:

    3) BSOD UPON EXITING WINDOWS (see attached picture and zip files)
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  10. Thedoctor44
    Posts : 1,928
       New #7

    Can you please put your msinfo32.nfo file in English please.
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  11. Falcon81
    Posts : 16
    Windows 7 Home Premium 64 Bit
    Thread Starter
       New #8

    msinfo32.nfo in english


    Awww I'm sorry for this delay.

    I would if I knew how to.

    UPDATE:
    I tried running the following command:
    msinfo32 /nfo C:\report\msinfo32 /showcategories

    but localization of the resulting file is still in Italian...
    Last edited by Falcon81; 27 Mar 2014 at 15:57. Reason: update, tried but failed to get english version
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  12. Thedoctor44
    Posts : 1,928
       New #9

    Did you enable driver verifier? It would really help.
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  13. Falcon81
    Posts : 16
    Windows 7 Home Premium 64 Bit
    Thread Starter
       New #10

    Seems like I cannot change the Language with this windows licence, Multilingual is only available for Win 7 Ultimate...
    I am trying to get the report done using EVEREST/AIDA.
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