Our computer has crashed 5 times in the last 2 1/2 weeks, and each time the Stop error was the same error 0x0000004A. I would appreciate your help in fixing this problem - I am a 75 year-old woman with only average computer knowledge. Thanks!
Welcome.Code:fffff880`03a92838 fffff880`042dca9aUnable to load image \??\C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for bdfwfpf.sys *** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys bdfwfpf+0xca9a
It appears the existing BitDefender antivirus is the problem. Uninstall it completely, then install free Microsoft Security Essentials from the link below:
Microsoft Security Essentials - Microsoft Windows
Many thanks Golden, for such a quick reply!
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