Crash when shuting down, ntoskrnl.exe and iusb3hub.sys


  1. Posts : 4
    64
       #1

    Crash when shuting down, ntoskrnl.exe and iusb3hub.sys


    Hello,

    My computer has been having random crashes lately. Sometimes on bootup, the system would lag and slow to the point where it is unusable. I've attached the dm log collector file. Hope someone can help.

    Thx
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi naruto267.

    Disable USB Selective Suspense.
    USB Selective Suspend - Turn On or Off

    Upload the list of all the third party drivers Using NirSoft DriverView :

    • Download and execute Driverview
    • View > Hide Microsoft Drivers
    • Edit > Select all
    • File > Save Selected Items
    • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
    • Zip the .txt file and upload it.
      My Computer


  3. Posts : 4
    64
    Thread Starter
       #3

    hi Arc,

    i disable USB Selective Suspense and upload the driver list.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Also Uninstall it:
    Code:
    ==================================================
    Driver Name       : AsrAppCharger.sys
    Address           : 00000000`04F7C000
    End Address       : 00000000`04F83000
    Size              : 0x00007000
    Load Count        : 1
    Index             : 94
    File Type         : System Driver
    Description       : ASRock App Charger Driver
    Version           : 6.1.7600.16385
    Company           : Windows (R) Win 7 DDK provider
    Product Name      : Windows (R) Win 7 DDK driver
    Modified Date     : 11/7/2011 10:13:06 AM
    Created Date      : 10/28/2013 2:38:29 AM
    Filename          : C:\Windows\system32\DRIVERS\AsrAppCharger.sys
    File Attributes   : A
    Service Name      : AsrAppCharger
    Service Display Name: AsrAppCharger
    Digital Signature : 
    ==================================================
    I'd recommend you to Clean Up Factory Bloatware, with a special reference to Point #13
    13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.
      My Computer


  5. Posts : 4
    64
    Thread Starter
       #5

    ok i uninstalled that program. Will see if it crashes again. Thx
      My Computer


  6. Posts : 4
    64
    Thread Starter
       #6

    got another crash today when starting the computer.

    crash dump file: C:\Windows\Minidump\040714-38813-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
    Bugcheck code: 0x9F (0x4, 0x258, 0xFFFFFA800C76C040, 0xFFFFF80000B9C3D0)
    Error: DRIVER_POWER_STATE_FAILURE
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
      My Computer


 

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