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Windows 7: Crash when shuting down, ntoskrnl.exe and iusb3hub.sys

30 Mar 2014   #1

Crash when shuting down, ntoskrnl.exe and iusb3hub.sys


My computer has been having random crashes lately. Sometimes on bootup, the system would lag and slow to the point where it is unusable. I've attached the dm log collector file. Hope someone can help.


My System SpecsSystem Spec
01 Apr 2014   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hi naruto267.

Disable USB Selective Suspense.
USB Selective Suspend - Turn On or Off

Upload the list of all the third party drivers Using NirSoft DriverView :
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
My System SpecsSystem Spec
01 Apr 2014   #3


hi Arc,

i disable USB Selective Suspense and upload the driver list.
My System SpecsSystem Spec

02 Apr 2014   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Also Uninstall it:
Driver Name       : AsrAppCharger.sys
Address           : 00000000`04F7C000
End Address       : 00000000`04F83000
Size              : 0x00007000
Load Count        : 1
Index             : 94
File Type         : System Driver
Description       : ASRock App Charger Driver
Version           : 6.1.7600.16385
Company           : Windows (R) Win 7 DDK provider
Product Name      : Windows (R) Win 7 DDK driver
Modified Date     : 11/7/2011 10:13:06 AM
Created Date      : 10/28/2013 2:38:29 AM
Filename          : C:\Windows\system32\DRIVERS\AsrAppCharger.sys
File Attributes   : A
Service Name      : AsrAppCharger
Service Display Name: AsrAppCharger
Digital Signature : 
I'd recommend you to Clean Up Factory Bloatware, with a special reference to Point #13
13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.
My System SpecsSystem Spec
02 Apr 2014   #5


ok i uninstalled that program. Will see if it crashes again. Thx
My System SpecsSystem Spec
07 Apr 2014   #6


got another crash today when starting the computer.

crash dump file: C:\Windows\Minidump\040714-38813-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x9F (0x4, 0x258, 0xFFFFFA800C76C040, 0xFFFFF80000B9C3D0)
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
My System SpecsSystem Spec

 Crash when shuting down, ntoskrnl.exe and iusb3hub.sys

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