BSOD using Firefox and Skype


  1. link8
    Posts : 8
    Windows 7 Starter 32-bit
       New #1

    BSOD using Firefox and Skype


    Hi,
    I recently reinstalled my OS and all my applications, and did all the Windows updates on my Acer One Happy netbook running Windows 7 Starter. I previously had a problem (BSOD) with Acer Rapid Storage Technology a number of months ago and was told to delete it. The problem was associated with Hibernation and Sleep modes, though. This time I was in the middle of a long Skype call and tried to access a website (which I have never had a problem with in the past) in Firefox at the same time. Firefox gave me a "Not Responding" message for a while, then BSOD.
    I was wondering if you could take a look and see if it was just a fluke or whether I'm having a problem with Acer Rapid Storage Technology again or something else. Acer also has some pre-installed plug-in with Skype that I was not sure whether to allow it to run or not, so I am wondering if I should just uninstall that.

    Thank you for any help you can give.
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  3. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #2

    Additional information is required.

    1. Download the DM Log Collector application to your desktop by clicking the link below

    DM Log Collector.exe

    2. Run it by double-clicking the icon on your desktop, and follow the prompts.
    3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

      My Computer
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  4. link8
    Posts : 8
    Windows 7 Starter 32-bit
    Thread Starter
       New #3

    I'm sorry, I thought I had attached this report to the previous message, but obviously it didn't get attached.
    Please let me know if you still would prefer me to use DM Log Collector.
    Thanks,
    Link
      My Computer
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  6. link8
    Posts : 8
    Windows 7 Starter 32-bit
    Thread Starter
       New #4

    Okay, now did the attachment work?
      My Computer
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  7. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #5

    The zip file doesn't contain any .dmp files to analyse.

    Do the following:
    1. Step 1 to 6 in Option 1, here:
    Dump Files - Configure Windows to Create on BSOD

    2. Now, when the computer BSOD's again, use the DM Log Collector in post #2 to gather the files, and upload the zip file here in your next reply.
      My Computer
    Quote Quote

 

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