Windows has shutdown to prevent damage blue screen error


  1. Posts : 20
    Windows 7 Home Premium 64bit
       #1

    Windows has shutdown to prevent damage blue screen error


    About a week ago I noticed my computer became uncharacteristically slow, so I ran a full computer virus scan to check for infections and nothing turned up.

    Yesterday I found the culprit of the slow down, it was a process called "system interrupts" it was using 25% of my processor all the time. I came back to my computer an hour or so later to a blue screen that said windows has shutdown to prevent damage.

    I restarted my computer in safe mode without networking, and system interrupts is not using more than .1% processor power, so something that gets turned off in safe mode must be the culprit.

    After a couple of internet searches it seems that the problem is likely some that one of my hardware drivers is corrupted and needs to be reinstalled.

    What I would like to know is how I should check which hardware driver is the culprit?

    Also, which drivers should would be a waste of my time to check? i.e. I would assume that the driver for my hard drive is not the culprit as it is still used in safe mode.

    By the way this is a Windows 7 Home Premium 64bit OS
      My Computer


  2. Posts : 72,014
    64-bit Windows 11 Pro for Workstations
       #2

    Hello ktm, and welcome to Seven Forums.

    Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help. :)
      My Computer


  3. Posts : 20
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    ok, here are the dump files.

    Thanks.
      My Computer


  4. Posts : 20
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    My computer seems to be working fine now, but I would still like to know what caused the BSOD error. If someone could look at the log files and provide some insight it would be much appreciated.

    Thanks.

    Edit: there is still a problem, system interrupts is still using up 20% of my processer.
    Last edited by ktm583; 03 Apr 2014 at 12:31.
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    AVG contributes to BSOD's. Please remove it for testing purpose. Use Microsoft Security Essentials.

    Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

    Microsoft Security Essentials - Free Antivirus for Windows

    Malwarebytes - Free

    Good and Free system security combination.

    Reduce items at start-up: Startup Programs - Change

    Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

    Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

    ESET online scanner: Free Online Virus Scanner | ESET

    Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

    pmkbdfltr.sys Tue May 19 23:15:11 2009 (4A12E91F)
    PenMount Keyboard Device Filter Driver
    Driver Reference Table - pmkbdfltr.sys

    You might also want to use an older version of the display driver as the new one is causing BSOD's for you.

    igdkmd64.sys Fri Nov 1 00:28:01 2013 (5272A131)

    Code:
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Debug session time: Tue Apr  1 09:00:14.049 2014 (UTC + 6:00)
    System Uptime: 1 days 7:44:38.266
    BugCheck C2, {7, 109b, 4090008, fffffa800a051350}
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by : igdkmd64.sys ( igdkmd64+74b64 )
    BUGCHECK_STR:  0xc2_7_@SB 
    PROCESS_NAME:  System
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

    usasma said:
    If it's a Desktop, ensure that:
    - the video card cooler is free of dust/clogs
    - the video card has adequate power and that the connectors are firmly seated
    - the video card cooler fan is working/moves freely
    - the video card has adequate cool airflow (as it passes through the case). You can test this by opening the case and pointing a house fan at the video card.

    If it's a Laptop, blow out all vents with canned air (don't use an air compressor or a vacuum as they can cause damage) and ensure that the fan is working. Place the laptop on a hard surface when using it (or use a cooling pad).
    Check for heating issues using Speccy or HWmonitor

    Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

    Keep us posted.
      My Computer


  6. Posts : 20
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    I installed an the older driver. It will be awhile before I will know if I fixed the problem, the problem seems to go away for a couple of hours after a full shut-down and restart, which is what I did.

    Thanks for your help.
      My Computer


  7. Posts : 20
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    It has been 36 hours since the problem has occurred so I think it is fixed.

    First off my problem (high CPU usage from System interrupts) occurred only when there was a high amount of disc usage, such as when copying files, opening a program or running a program that accesses the disk a lot when running, like a virus scan.

    Here is what I did, though I am not sure exactly which fixed the problem.

    I downloaded and ran Auslogics Registry cleaner, Auslogics Disk defragmenter, and Auslogics Registry Defragmenter. When running the Disk defragmenter, I selected the option to move system files to the front of the disc and ran the defrag and optimizer, as opposed to solely the defrag.

    Then I ran Chkdsk using the following Administrator command prompt command: Chkdsk /f /r :C

    After words, I downloaded Seatools from Seagate, and ran the Fix All long option on my hard drive.
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Thanks for the update.
      My Computer


 

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