Random BSOD occurring almost daily, error 0x0000003b


  1. Posts : 2
    Windows 7 Home Premium
       #1

    Random BSOD occurring almost daily, error 0x0000003b


    I have been experiencing an random intermittent BSOD. I once was able to track it to the adobeflash player and disabling it seemed to improve things. However, the web without adobe flash is not as useful. I was hoping someone could give me a better analysis of what is going wrong.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF8000333041F
    BCP3: FFFFF8800AD95AF0
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Thank You!
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Hello Mayega,

    From the one dump in the zip you attached it shows that Avast! antivirus is causing the BSOD for you.
    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Usra\Downloads\SF_02-04-2014\SF_02-04-2014\040214-28438-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Machine Name:
    Kernel base = 0xfffff800`0301e000 PsLoadedModuleList = 0xfffff800`032616d0
    Debug session time: Wed Apr  2 16:37:05.332 2014 (UTC + 6:00)
    System Uptime: 1 days 0:10:07.800
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..........................................
    Loading User Symbols
    Loading unloaded module list
    ..................................................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8000333041f, fffff8800ad95af0, 0}
    
    *** WARNING: Unable to verify timestamp for aswSnx.SYS
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
    Probably caused by : aswSnx.SYS ( aswSnx+1ea42 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8000333041f, Address of the instruction which caused the bugcheck
    Arg3: fffff8800ad95af0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nt!RtlCompareUnicodeString+b
    fffff800`0333041f 0fb711          movzx   edx,word ptr [rcx]
    
    CONTEXT:  fffff8800ad95af0 -- (.cxr 0xfffff8800ad95af0)
    rax=fffff88003b3a2c0 rbx=0000000000b6e4c0 rcx=0000000000ec0000
    rdx=fffff88003b3a2c0 rsi=0000000000000000 rdi=0000000000000001
    rip=fffff8000333041f rsp=fffff8800ad964d0 rbp=0000000000000340
     r8=0000000000000001  r9=0000000000000006 r10=0000000000000008
    r11=fffff8800ad964f0 r12=fffffa80041a7a00 r13=0000000082ac0004
    r14=000000000000008c r15=fffffa8004af68c0
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
    nt!RtlCompareUnicodeString+0xb:
    fffff800`0333041f 0fb711          movzx   edx,word ptr [rcx] ds:002b:00000000`00ec0000=????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  ccSvcHst.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff88003ad6a42 to fffff8000333041f
    
    STACK_TEXT:  
    fffff880`0ad964d0 fffff880`03ad6a42 : 00000000`00b6e4c0 00000000`00000000 00000000`00000001 fffffa80`041a7a00 : nt!RtlCompareUnicodeString+0xb
    fffff880`0ad96510 00000000`00b6e4c0 : 00000000`00000000 00000000`00000001 fffffa80`041a7a00 00000000`00000000 : aswSnx+0x1ea42
    fffff880`0ad96518 00000000`00000000 : 00000000`00000001 fffffa80`041a7a00 00000000`00000000 fffff8a0`00000004 : 0xb6e4c0
    
    
    FOLLOWUP_IP: 
    aswSnx+1ea42
    fffff880`03ad6a42 ??              ???
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  aswSnx+1ea42
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: aswSnx
    
    IMAGE_NAME:  aswSnx.SYS
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ed3cabd
    
    STACK_COMMAND:  .cxr 0xfffff8800ad95af0 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_aswSnx+1ea42
    
    BUCKET_ID:  X64_0x3B_aswSnx+1ea42
    
    Followup: MachineOwner
    ---------
    Name Information Source ++ aswSnx.SYS ++ avast! Virtualization Driver ++ http://support.avast.com/

    Please remove it for testing purpose. Use Microsoft Security Essentials.

    Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

    Microsoft Security Essentials - Free Antivirus for Windows

    Malwarebytes - Free

    Good and Free system security combination.

    Reduce items at start-up: Startup Programs - Change

    Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

    Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

    Run Disk Check on your Hard Drive(s): Disk Check

    Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

    ESET online scanner: Free Online Virus Scanner | ESET

    Keep us posted.
      My Computer


  3. Posts : 2
    Windows 7 Home Premium
    Thread Starter
       #3

    Thank You! I upgraded Avast and will see if this helps, if it doesn't I will install another anti-virus. Thank You again!
      My Computer


 

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