BSOD Locale ID 2057 - How to solve?

Hi everyone,

I have a new laptop (Lenovo Carbon X1 Thinkpad) that was purchased in January. In the last couple of weeks, I have had about 10 BSOD, all of which have the same error code (2057).

I am self-employed and based in Rome so dont have access to an IT helpdesk or an english speaking place to help me and I definitely don't have the expertise to even try to figure this one out! I am attaching the debug files so that maybe someone can have a look through them for me and see if there is an obvious solution?

Any help would be be greatly appreciated. If you need any more information, please let me know.

Thanks,

H

We need a bit more information.

Please follow these instructions.

1. Press Start
2. Type msinfo32 and hit enter
3. Once the window is open click file>save
4. Then save the file to the desktop
5. Zip up that file and upload it in your next reply.


It is caused by a Mobile Broadband Modem Filter Driver.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800af137a0, fffff80004bda3d8, fffffa8006d11bd0}

Unable to load image \SystemRoot\system32\DRIVERS\Mbm3mdfl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Mbm3mdfl.sys
*** ERROR: Module load completed but symbols could not be loaded for Mbm3mdfl.sys
*** WARNING: Unable to verify timestamp for Mbm3CBus.sys
*** ERROR: Module load completed but symbols could not be loaded for Mbm3CBus.sys
Probably caused by : Mbm3CBus.sys

Code:

fffff880`02800000 fffff880`02808000   Mbm3mdfl T (no symbols)           
    Loaded symbol image file: Mbm3mdfl.sys
    Image path: \SystemRoot\system32\DRIVERS\Mbm3mdfl.sys
    Image name: Mbm3mdfl.sys
    Timestamp:        Mon Aug 22 21:39:51 2011 (4E52BE97)
    CheckSum:         00014159
    ImageSize:        00008000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Code:

fffff880`028e4000 fffff880`0294d000   Mbm3CBus T (no symbols)           
    Loaded symbol image file: Mbm3CBus.sys
    Image path: \SystemRoot\system32\DRIVERS\Mbm3CBus.sys
    Image name: Mbm3CBus.sys
    Timestamp:        Mon Aug 22 21:37:40 2011 (4E52BE14)
    CheckSum:         0007051F
    ImageSize:        00069000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I normally recommend uninstalling these types of drivers. However if they are a necessity to you then you should update them because they are outdated. Once we have your msinfo32.nfo file then I will find out what it is and try and find you a reliable source for updating these drivers.

Hi,

Thank you so much for your response. As requested here is the additional information that you asked for.

Thanks again,

H

Hi,

I attempted to update my mobile broadband driver, but I got another BSOD since then. Does anyone have any other information about what drivers I may need to update and the best way to do this?

Thanks!

Helen

Please upload the dump files.

Hi,

Here are the debug files as requested.

Thanks

H

Please create a restore point by following these instructions just in case something goes wrong.

System Restore Point - Create

Right, please go here and update your Mobile Broadband Driver to see if this fixes the problem.

http://support.lenovo.com/en_US/down...DocID=DS029034

Hi,

thanks a million for the advice! However, I updated my driver and I got the dreaded BSOD again this afternoon! I have attached the debug files if anyone could look at them and let me know where my problem is and what I can do to fix it!

Thanks again,

H

It's the same driver at fault. Is there a way to disconnect that whole component? It seems it's conflicting with something.
Is it a necessity?

Hi,

Thanks for your message. I don't use the mobile broadband at all so I'll check if there is a way to just totally disable it.

Thanks again for your help!