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Windows 7: BSOD while standby and/or using Chrome

07 Apr 2014   #21

W7 ultimate x64

Here is a new one a I plug an USB thumb drive,

Signature du problème*:
Nom d’événement de problème: BlueScreen
Version du système: 6.1.7600.
Identificateur de paramètres régionaux: 3084

Informations supplémentaires sur le problème*:
BCCode: c9
BCP1: 0000000000000224
BCP2: FFFFF880022266AC
BCP3: FFFFF9801B064A20
BCP4: 0000000000000001
OS Version: 6_1_7600
Service Pack: 1_0
Product: 256_1

Now, can you tell me some sort of possibilities, I will remove Alcohol and recheck hardware connections, scan for viruses/trojan with Microsoft Security Essentials...

Should I consider a BIOS upgrade? a Memtest86+ ?

Or do we have another software or another way to get the infos in the minidump?

My System SpecsSystem Spec
07 Apr 2014   #22


Can you upload your msinfo32.nfo file in English please, thanks.

Right, the dump indicates the driver fltsrv.sys is responsible.
It is the Acronis Storage Filter Management Driver.
You can try updating it here

Backup software for data backup and disaster recovery in Windows and Linux - Acronis

Please create a restore point before altering drivers as we can bring the system back if things get worse, follow these instructions

System Restore Point - Create

You can try running memtest86 if the driver update doesn't solve the issue.
Make sure you run it for at least 8 passes.
My System SpecsSystem Spec
07 Apr 2014   #23

W7 ultimate x64

Right now I just can't insert a USB drive into any slots it gives a BSOD instantly...

I'm removing Acronis completly I will make sure that the fltsrv.sys will be removed...

For the msinfo32.nfo, how can I get it in English??? As my system is in french?

But if you tell me what you want maybe I can translate...

And can you suggest me a good free software to check out and repair the registry... (I tested WinThruster, just for scanning, but it can't correct all error in it's free edition)
My System SpecsSystem Spec

08 Apr 2014   #24

W7 ultimate x64

So, after the removal of acronis using the standard add/remove software in W7 AND with the ''cleaner'' sfot provided by Acronis, no more BSOD (0x000000C9)...

I will try using the PC if my other BSOD (0X000000E1 and D1)...

Do you know if there away to get the msinfo32.nfo in english with my french versio0n of W7...?

And do you know a good backup software (which I can use a bootable media to backup/restore) with a better reputation about BSOD?

thanks in advance...

Oh, and by the way I ran a memtest (okay I did'nt had the time for 8 passes, but 3 passes with no errors and G-Skills ramsticks are highly reliable, so it is not my first suspects. But just to be sure I will try to find some time for 8 passes...

And for an SSD is it recommanded to do a checkdisk?
My System SpecsSystem Spec
09 Apr 2014   #25


That's good news :)

If your PC is working fine then there is no need to run a disk check or anything.

Just keep us posted.
My System SpecsSystem Spec
12 Apr 2014   #26

W7 ultimate x64

Hi again,

just received anothe 0x0000001E, I've just inserted a DVD and get it right after...

I had Alcohol 120% open with a mounted image at that time...

Now I've just removed alcohol and Install Virtual clone drive...
By the way, Acronis is was remove some days ago...

Tell me if the dump is corrupt, and if it is, what should we do next...
My System SpecsSystem Spec
12 Apr 2014   #27


We always recommend removing Alchohol 120%/Daemon Tools as they cases lots of bugchecks.
My System SpecsSystem Spec
12 Apr 2014   #28

W7 ultimate x64

So now it is removed...

But why, if Alcohol is the culprit, I have thoses BSOD now and not earlier... My system is working for about 1,5 years and Alcohol is installed from the beginning...

Could it be easily corrupted?

And talking about corruption, is the minidump is OKAY?
My System SpecsSystem Spec
12 Apr 2014   #29


We are unsure why they cause BSODs but they do.
As for the dump files, it is corrupt.
It cannot find any image names at all.
My System SpecsSystem Spec
12 Apr 2014   #30

W7 ultimate x64

So now, what do we do about those corrupts dump files???

I've ran A chkdisk and it is OK.

Is there another soft for creating/accessing dump files?

Can you tell me what do you use to access theses files, So i can try to access it before sending you corrupted files which are useless...
My System SpecsSystem Spec

 BSOD while standby and/or using Chrome

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