BSOD with SF logs attached


  1. Posts : 18
    Win 7 Pro 32bit
       #1

    BSOD with SF logs attached


    Hi - I have BSOD and I am not sure why. SF logs attached. I'd be really grateful if someone can point me in the right direction with this one?

    Thanks
    Chris
      My Computer

  2.    #2

    Your Synaptic Touch Pad Driver is causing problems.

    Please create a system restore point before altering drivers follow these instructions.

    System Restore Point - Create

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C2, {7, 109b, 1c58, fffffa80173bcc78}
    
    Unable to load image SynTP.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SynTP.sys
    *** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
    GetPointerFromAddress: unable to read from fffff800034bf100
    GetUlongFromAddress: unable to read from fffff8000342da38
    Probably caused by : SynTP.sys ( SynTP+4018c )
    It is up to date though, try rolling the driver back from device manager.

    You can rollback to the previous driver.

    1. In Device Manager, locate the device that you want to roll back the driver for.
    2. Right click on the device's name or icon and click on Properties.
    3. In the Properties window for the device, click the Driver tab.
    4. Click the Roll Back Driver button (If it is disabled, Windows 7 does not have a previous driver to roll back to)
    5. Click the Yes button


    Code:
    fffff880`05200000 fffff880`0528d000   SynTP    T (no symbols)           
        Loaded symbol image file: SynTP.sys
        Image path: SynTP.sys
        Image name: SynTP.sys
        Timestamp:        Tue Feb 25 02:08:37 2014 (530BFB25)
        CheckSum:         0008783C
        ImageSize:        0008D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Let us know the results.
      My Computer


  3. Posts : 18
    Win 7 Pro 32bit
    Thread Starter
       #3

    Hi -Thanks for taking the time to help me out.

    I could not find a more up-to-date driver and there is no driver to roll back to. So kind of stuck?

    Br
    Chris
      My Computer

  4.    #4

    Is the driver necessary? If not can you remove it via control panel?
      My Computer


  5. Posts : 18
    Win 7 Pro 32bit
    Thread Starter
       #5

    Hi Doctor

    I've been monitoring this for a week now and have had no BSOD repeats. I will mark as solved. Thanks for your assistance - really appreciated

    Br
    Chris
      My Computer

  6.    #6

    Excellent news,
    Any more issues let me know :)
      My Computer


 

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