BSOD Playing Fifa (Usually) May be an overheating issue?

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  1. Posts : 28
    Windows 7 Ultimate x64
       #1

    BSOD Playing Fifa (Usually) May be an overheating issue?


    Let me preface this by saying that it has happened before, but that was an overheating problem with some old software stopping the fans. Now it's back and it's when I'm playing fifa - usually about half an hour into it.

    Also sometimes it is a BSOD, sometimes the graphics and audio freeze with the screen showing a glitch type pattern.

    Custom built PC, AMD Radeon HD 7700 graphics card, zip attached.
      My Computer


  2. Posts : 3,904
    Windows 7 Ultimate 64-bit
       #2

    Check this video out, and download the software keep an eye on the temps.
    CPU Temperature Free Software, RealTemp. - YouTube
      My Computer


  3. Posts : 28
    Windows 7 Ultimate x64
    Thread Starter
       #3

    I do have a temp monitor - HWMonitor, unless that's no good?
      My Computer


  4. Posts : 3,904
    Windows 7 Ultimate 64-bit
       #4

    It good, However i would try 2.
    some people find different results from different programs.
    Il just have a look at ZIP.
      My Computer


  5. Posts : 28
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Temp Logs after one game
      My Computer

  6.    #6

    Please create a system restore point before changing drivers.
    If you don't know how to create a restore point follow these instructions.

    System Restore Point - Create

    Right, you are getting video ram errors which most likely points to GPU hardware errors.

    Please download and run furmark by following these instructions.

    Video Card - Stress Test with Furmark

    Make sure you run Furmark for around 30 minutes.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
    The video memory manager encountered a condition that it can't recover from. By crashing,
    the video memory manager is attempting to get enough information into the minidump such that
    somebody can pinpoint what lead to this condition.
    Arguments:
    Arg1: 000000000000001f, The subtype of the bugcheck:
    Arg2: fffff8a005989370
    Arg3: 0000000000000000
    Arg4: 000000000008bbea
    You are also getting Creative Sound driver issues.

    Please update the driver here.

    Creative Worldwide Support

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1E, {0, 0, 0, 0}
    
    Unable to load image \SystemRoot\system32\drivers\ha20x2k.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ha20x2k.sys
    *** ERROR: Module load completed but symbols could not be loaded for ha20x2k.sys
    Probably caused by : ha20x2k.sys ( ha20x2k+7903e )
    Code:
    fffff800`00b9b2a8 fffff800`0326f5be : 00000000`00000000 fffff880`01681090 fffff800`00b9ba20 fffff800`032a2a90 : nt!KeBugCheck
    fffff800`00b9b2b0 fffff800`032a275d : fffff800`03486380 fffff800`033c3260 fffff800`03202000 fffff800`00b9c1c8 : nt!KiKernelCalloutExceptionHandler+0xe
    fffff800`00b9b2e0 fffff800`032a1535 : fffff800`033c7038 fffff800`00b9b358 fffff800`00b9c1c8 fffff800`03202000 : nt!RtlpExecuteHandlerForException+0xd
    fffff800`00b9b310 fffff800`032b24c1 : fffff800`00b9c1c8 fffff800`00b9ba20 fffff800`00000000 fffffa80`00000007 : nt!RtlDispatchException+0x415
    fffff800`00b9b9f0 fffff800`03277242 : fffff800`00b9c1c8 fffffa80`09dbe5d0 fffff800`00b9c270 fffffa80`09dbe5d0 : nt!KiDispatchException+0x135
    fffff800`00b9c090 fffff800`03275b4a : fffffa80`09ade300 00000000`00000000 40558000`00000000 00000000`00000000 : nt!KiExceptionDispatch+0xc2
    fffff800`00b9c270 fffff880`098b603e : 00000000`01c25000 fffffa80`09dd31c8 fffffa80`09dd31d0 fffffa80`09dbe5d0 : nt!KiGeneralProtectionFault+0x10a (TrapFrame @ fffff800`00b9c270)
    fffff800`00b9c400 00000000`01c25000 : fffffa80`09dd31c8 fffffa80`09dd31d0 fffffa80`09dbe5d0 fffffa80`09dd3010 : ha20x2k+0x7903e
    fffff800`00b9c408 fffffa80`09dd31c8 : fffffa80`09dd31d0 fffffa80`09dbe5d0 fffffa80`09dd3010 fffff880`0984c68e : 0x1c25000
    fffff800`00b9c410 fffffa80`09dd31d0 : fffffa80`09dbe5d0 fffffa80`09dd3010 fffff880`0984c68e fffffa80`09dbe5d0 : 0xfffffa80`09dd31c8
    fffff800`00b9c418 fffffa80`09dbe5d0 : fffffa80`09dd3010 fffff880`0984c68e fffffa80`09dbe5d0 fffffa80`09dbe5d0 : 0xfffffa80`09dd31d0
    fffff800`00b9c420 fffffa80`09dd3010 : fffff880`0984c68e fffffa80`09dbe5d0 fffffa80`09dbe5d0 fffff800`00b9cc58 : 0xfffffa80`09dbe5d0
    fffff800`00b9c428 fffff880`0984c68e : fffffa80`09dbe5d0 fffffa80`09dbe5d0 fffff800`00b9cc58 00000000`00000004 : 0xfffffa80`09dd3010
    fffff800`00b9c430 fffffa80`09dbe5d0 : fffffa80`09dbe5d0 fffff800`00b9cc58 00000000`00000004 fffffa80`08d09c30 : ha20x2k+0xf68e
    fffff800`00b9c438 fffffa80`09dbe5d0 : fffff800`00b9cc58 00000000`00000004 fffffa80`08d09c30 fffff880`09848da3 : 0xfffffa80`09dbe5d0
    fffff800`00b9c440 fffff800`00b9cc58 : 00000000`00000004 fffffa80`08d09c30 fffff880`09848da3 fffffa80`09dbe5d0 : 0xfffffa80`09dbe5d0
    fffff800`00b9c448 00000000`00000004 : fffffa80`08d09c30 fffff880`09848da3 fffffa80`09dbe5d0 fffff800`00b9c4c0 : 0xfffff800`00b9cc58
    fffff800`00b9c450 fffffa80`08d09c30 : fffff880`09848da3 fffffa80`09dbe5d0 fffff800`00b9c4c0 fffffa80`0a2eb010 : 0x4
    fffff800`00b9c458 fffff880`09848da3 : fffffa80`09dbe5d0 fffff800`00b9c4c0 fffffa80`0a2eb010 00000000`00001002 : 0xfffffa80`08d09c30
    fffff800`00b9c460 fffffa80`09dbe5d0 : fffff800`00b9c4c0 fffffa80`0a2eb010 00000000`00001002 fffffa80`08d09c30 : ha20x2k+0xbda3
    fffff800`00b9c468 fffff800`00b9c4c0 : fffffa80`0a2eb010 00000000`00001002 fffffa80`08d09c30 fffff880`09848ef0 : 0xfffffa80`09dbe5d0
    fffff800`00b9c470 fffffa80`0a2eb010 : 00000000`00001002 fffffa80`08d09c30 fffff880`09848ef0 fffffa80`09dbe5d0 : 0xfffff800`00b9c4c0
    fffff800`00b9c478 00000000`00001002 : fffffa80`08d09c30 fffff880`09848ef0 fffffa80`09dbe5d0 fffff800`00b9c4f0 : 0xfffffa80`0a2eb010
    fffff800`00b9c480 fffffa80`08d09c30 : fffff880`09848ef0 fffffa80`09dbe5d0 fffff800`00b9c4f0 fffff800`00b9c4e0 : 0x1002
    fffff800`00b9c488 fffff880`09848ef0 : fffffa80`09dbe5d0 fffff800`00b9c4f0 fffff800`00b9c4e0 fffff880`00f02b11 : 0xfffffa80`08d09c30
    fffff800`00b9c490 fffffa80`09dbe5d0 : fffff800`00b9c4f0 fffff800`00b9c4e0 fffff880`00f02b11 fffffa80`09dbe5d0 : ha20x2k+0xbef0
    fffff800`00b9c498 fffff800`00b9c4f0 : fffff800`00b9c4e0 fffff880`00f02b11 fffffa80`09dbe5d0 fffff880`098466af : 0xfffffa80`09dbe5d0
    fffff800`00b9c4a0 fffff800`00b9c4e0 : fffff880`00f02b11 fffffa80`09dbe5d0 fffff880`098466af 00000001`00000000 : 0xfffff800`00b9c4f0
    fffff800`00b9c4a8 fffff880`00f02b11 : fffffa80`09dbe5d0 fffff880`098466af 00000001`00000000 fffff880`0984667c : 0xfffff800`00b9c4e0
    fffff800`00b9c4b0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Wdf01000!imp_WdfWorkItemEnqueue+0xf1
    Code:
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffffa8009dd3110 rbx=0000000000000000 rcx=0706050403020100
    rdx=0000000000000010 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff880098b603e rsp=fffff80000b9c400 rbp=0000000000000004
     r8=0000000000000108  r9=0000000000000000 r10=000000000000003f
    r11=0000000000000004 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na po nc
    ha20x2k+0x7903e:
    fffff880`098b603e ??              ???
    This indicates the creative sound driver has caused a general protection fault which is an interrupt that the processor uses to stop the any damage being caused.
      My Computer


  7. Posts : 28
    Windows 7 Ultimate x64
    Thread Starter
       #7

    Creating restore point now, should I update the creative driver before running furmark?
      My Computer

  8.    #8

    It would be easier to run Furmark to eliminate the cause of a failing GPU.
    Watch out for artifacts or "glitches" on the screen.
      My Computer


  9. Posts : 28
    Windows 7 Ultimate x64
    Thread Starter
       #9

    I started it, but stopped about 5 minutes in when I noticed the fan speed for the GPU doesn't rise above 39%? GPU at 99% load, and the fan speed can't be changed from 39% in catalyst control centre
      My Computer

  10.    #10

    What temperatures does the GPU get too?
    It should say on the top of Furmark.
    I'm afraid I don't know much about AMD because I've never had one of their cards.
      My Computer


 
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