BSODs after sleep mode back again


  1. Posts : 7
    windows 7 64 bit
       #1

    BSODs after sleep mode back again


    Having thought my computer had somehow fixed itself as I had no BSODs for a while, they have started up again.

    It only happens after sleep mode. The Bug Check Strings are very variable, including NTFS_FILE_SYSTEM, IRQL_NOT_LESS_OR_EQUAL, PAGE_FAULT_IN_NONPAGED_AREA, MEMORY_MANAGEMENT, SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, and SYSTEM_SERVICE_EXCEPTION.

    I have not had any crashes other than in or immediately after sleep mode.

    I have:

    * run memtest again for 10 hours without revealing any problems.

    * changed the video drivers and the SATA AHCI drivers.

    * run Verifier without crashes on startup.

    * changed the memory sticks from slots 2 and 4 to slots 1 and 3.

    * replaced the motherboard with identical new one (Amazon's excellent return service).

    * removed what seemed to be a faulty charged USB multi-hub.

    * changed the memory used by the onboard graphics from I1b to 32Mb

    * wiped the SSD disk clean and reinstalled Windows 7

    None of this seems to have had any effect. Most of the time the system wakes up from sleep without a problem, but about once every two days or so it crashes during sleep or just after.

    The latest crash came with the following information:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 24
    BCP1: 00000000000C08A5
    BCP2: 0000000000000000
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    I attach the DM Log Collector file, along with a screen shot of a recent BlueScreenView.

    My suspicion is that there is a fault with the memory sticks, but if memtest doesn't show a fault, how do I find out?

    I'd be grateful, as before, for any suggestions from you experts.

    Thanks

    Tony
    Last edited by tkay11; 09 Apr 2014 at 04:30.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi.

    Can you uninstall Trusteer Rapport?

    Let us know the result.
    ________________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 50, {fffff880027616be, 1, fffffa8006c4b141, 1}
    
    *** WARNING: Unable to verify timestamp for RapportCerberus64_59849.sys
    *** ERROR: Module load completed but symbols could not be loaded for RapportCerberus64_59849.sys
    
    Could not read faulting driver name
    Probably caused by : RapportCerberus64_59849.sys ( RapportCerberus64_59849+4c8cf )
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 7
    windows 7 64 bit
    Thread Starter
       #3

    Thanks very much for the suggestion and the prompt analysis, Arc, but Trusteer Rapport is a pre-requisite from my bank to allow me to do online banking and in order to test this I would have to run it for a few days without it loaded. I have used it for many years now and is absolutely stable with the other computers in the household running Windows 7, so I would have hoped it would not be a cause of a BSOD.

    All the same, if that is the pointer, then I suppose I'll just have to continue with the random BSODs or just not use sleep mode. In fact all day today I have let the computer run (just letting the screens and the hard drives to shut down) and there has been no problem.

    Tony
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Yes, that is sometimes an important program, so I did not suggested you to uninstall it.

    But it causes BSODs very frequently. And there are reasons.

    And your decision seems to be right.
    I suppose I'll just have to continue with the random BSODs
      My Computer


  5. Posts : 7
    windows 7 64 bit
    Thread Starter
       #5

    Thanks a lot, Arc. It is only a minor irritation, so I'll be living with it -- unless, of course, I find out some day that there is a hardware fault. I'll shut down this thread now, so thanks for the help!

    Tony
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Its ok, no problem. :)
      My Computer


 

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