Random Win7 BSOD/freeze (sysdata.xml)


  1. Posts : 2
    Windows 7 Home Premium 64 bit
       #1

    Random Win7 BSOD/freeze (sysdata.xml)


    Dear all,

    first of all - thanks for being here for everyone in need, it´s been a while since I tried fixing a machine and was truely happy to find such a unique and helpful community as yours: thank you!

    Now my problem,

    My girlfriend´s Zenbook UX31E just started to randomly crash on her, resulting either in a black-to-screen, reboot and/or freeze. This has been a random event, sometimes it would not happen at all, sometimes 5 times in a row. This usually occured during:
    - browsing on chrome. Thus we tried switiching to another browser and or reinstall-update chrome
    - without doing anything in specific or hardware hungry, like writing on word. (This is what she told me, so bear with me..)

    Please find a SF Diagnostic tool report-zip file as attached to this post below.

    When I tried the W7 built in, problem solution center (using a german version here..sorry), it gave me this:

    1.
    Windows
    Problem: Grafikkartenfehler (graphic cards error)
    Dateien, die bei der Beschreibung des Problems hilfreich sind:
    WD-20131111-0847.dmp
    sysdata.xml
    WERInternalMetadata.xml

    Temporäre Kopie dieser Dateien anzeigen
    Warnung: Wenn das Problem durch einen Virus oder ein sonstiges Sicherheitsrisiko verursacht wurde, kann der Computer durch das Öffnen einer Kopie der Dateien beschädigt werden.

    2.
    Windows
    Problem: Unerwartetes Herunterfahren (Unexpected shutdown)
    Dateien, die bei der Beschreibung des Problems hilfreich sind:
    111213-7207-01.dmp
    sysdata.xml
    Temporäre Kopie dieser Dateien anzeigen
    Warnung: Wenn das Problem durch einen Virus oder ein sonstiges Sicherheitsrisiko verursacht wurde, kann der Computer durch das Öffnen einer Kopie der Dateien beschädigt werden.

    3.
    Windows
    Problem: Unerwartetes Herunterfahren (unexpected shutdown)
    Dateien, die bei der Beschreibung des Problems hilfreich sind:
    042713-7113-01.dmp
    sysdata.xml

    Temporäre Kopie dieser Dateien anzeigen
    Warnung: Wenn das Problem durch einen Virus oder ein sonstiges Sicherheitsrisiko verursacht wurde, kann der Computer durch das Öffnen einer Kopie der Dateien beschädigt werden.
    ----

    However, when I tried to use the built in "Look for solutions online" option, it would not be working.


    If you require any more information, please do tell me. I attached the sf tool report below, but if you may find that this is not enough, I will be happily supply you with all the information you need.

    Thanks again!

    Please Seven Forums-People, you are my only hope (in not loosing face in front of my Gf for not fixing this laptop...)
      My Computer


  2. Posts : 2
    Windows 7 Home Premium 64 bit
    Thread Starter
       #2

    Update:

    It now so happened, that, after crashing 5(!) times in a row, it also crash-froze during start up. I somehow managed to get it back booting up using start up repair, but start up repair told me that "It was not able to resolve this problem".

    Anyone?
      My Computer


 

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