blue screen of death


  1. Posts : 28
    win10
       #1

    blue screen of death


    please help me
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Your BSOD's were caused by outdated ATI drivers..

    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Yusra\Downloads\ANDREW-NHI-Wed_04_09_2014_215912_57\040814-44725-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Machine Name:
    Kernel base = 0xfffff800`02e1a000 PsLoadedModuleList = 0xfffff800`0305d6d0
    Debug session time: Tue Apr  8 13:32:41.518 2014 (UTC + 6:00)
    System Uptime: 0 days 4:49:57.438
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ....................................
    Loading User Symbols
    Loading unloaded module list
    ......
    *** WARNING: Unable to verify timestamp for dxgkrnl.sys
    *** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa8007942010, fffff88004900384, ffffffffc0000001, 3}
    
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+7384 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa8007942010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88004900384, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000003, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    atikmpag+7384
    fffff880`04900384 4883ec28        sub     rsp,28h
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`02156988 fffff880`056e6140 : 00000000`00000116 fffffa80`07942010 fffff880`04900384 ffffffff`c0000001 : nt!KeBugCheckEx
    fffff880`02156990 00000000`00000116 : fffffa80`07942010 fffff880`04900384 ffffffff`c0000001 00000000`00000003 : dxgkrnl+0x5d140
    fffff880`02156998 fffffa80`07942010 : fffff880`04900384 ffffffff`c0000001 00000000`00000003 00000000`00000000 : 0x116
    fffff880`021569a0 fffff880`04900384 : ffffffff`c0000001 00000000`00000003 00000000`00000000 fffffa80`07942010 : 0xfffffa80`07942010
    fffff880`021569a8 ffffffff`c0000001 : 00000000`00000003 00000000`00000000 fffffa80`07942010 fffff880`056b9569 : atikmpag+0x7384
    fffff880`021569b0 00000000`00000003 : 00000000`00000000 fffffa80`07942010 fffff880`056b9569 fffff880`04900384 : 0xffffffff`c0000001
    fffff880`021569b8 00000000`00000000 : fffffa80`07942010 fffff880`056b9569 fffff880`04900384 fffffa80`0a1b7000 : 0x3
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    atikmpag+7384
    fffff880`04900384 4883ec28        sub     rsp,28h
    
    SYMBOL_STACK_INDEX:  4
    
    SYMBOL_NAME:  atikmpag+7384
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmpag
    
    IMAGE_NAME:  atikmpag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4dae3558
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    Followup: MachineOwner
    ---------
    
    1: kd> lmvm atikmpag
    start             end                 module name
    fffff880`048f9000 fffff880`04949000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Wed Apr 20 07:22:32 2011 (4DAE3558)
        CheckSum:         00050398
        ImageSize:        00050000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

    Download Drivers

    You can follow this thread for details. Its particularly for the error code from your dump. : STOP 0x116: VIDEO_TDR_ERROR troubleshooting

    I'd also suggest you remove Tuneup Utilities if you don't use it.

    Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
    Please run these tests and report back the results.

    1. SFC /scannow to check windows for corruption - SFC /SCANNOW - System File Checker
    2. Disk check for errors on the hard drive - Run Disk Check in Windows 7
    3. Troubleshoot apps by a clean boot - Performing a Clean Startup
    4. Memtest86+ paying attention to part 3 - RAM - Test with Memtest86+
    5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
      My Computer


  3. Posts : 28
    win10
    Thread Starter
       #3

    thank you it good now
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    You're welcome.
    Please post for further problems.
      My Computer


 

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