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blue screen of death
please help me
please help me
Your BSOD's were caused by outdated ATI drivers..
Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver SweeperCode:Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\Yusra\Downloads\ANDREW-NHI-Wed_04_09_2014_215912_57\040814-44725-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532 Machine Name: Kernel base = 0xfffff800`02e1a000 PsLoadedModuleList = 0xfffff800`0305d6d0 Debug session time: Tue Apr 8 13:32:41.518 2014 (UTC + 6:00) System Uptime: 0 days 4:49:57.438 Loading Kernel Symbols ............................................................... ................................................................ .................................... Loading User Symbols Loading unloaded module list ...... *** WARNING: Unable to verify timestamp for dxgkrnl.sys *** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 116, {fffffa8007942010, fffff88004900384, ffffffffc0000001, 3} *** WARNING: Unable to verify timestamp for atikmpag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys Probably caused by : atikmpag.sys ( atikmpag+7384 ) Followup: MachineOwner --------- 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* VIDEO_TDR_FAILURE (116) Attempt to reset the display driver and recover from timeout failed. Arguments: Arg1: fffffa8007942010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT). Arg2: fffff88004900384, The pointer into responsible device driver module (e.g. owner tag). Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation. Arg4: 0000000000000003, Optional internal context dependent data. Debugging Details: ------------------ FAULTING_IP: atikmpag+7384 fffff880`04900384 4883ec28 sub rsp,28h DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT CUSTOMER_CRASH_COUNT: 1 BUGCHECK_STR: 0x116 PROCESS_NAME: System CURRENT_IRQL: 0 STACK_TEXT: fffff880`02156988 fffff880`056e6140 : 00000000`00000116 fffffa80`07942010 fffff880`04900384 ffffffff`c0000001 : nt!KeBugCheckEx fffff880`02156990 00000000`00000116 : fffffa80`07942010 fffff880`04900384 ffffffff`c0000001 00000000`00000003 : dxgkrnl+0x5d140 fffff880`02156998 fffffa80`07942010 : fffff880`04900384 ffffffff`c0000001 00000000`00000003 00000000`00000000 : 0x116 fffff880`021569a0 fffff880`04900384 : ffffffff`c0000001 00000000`00000003 00000000`00000000 fffffa80`07942010 : 0xfffffa80`07942010 fffff880`021569a8 ffffffff`c0000001 : 00000000`00000003 00000000`00000000 fffffa80`07942010 fffff880`056b9569 : atikmpag+0x7384 fffff880`021569b0 00000000`00000003 : 00000000`00000000 fffffa80`07942010 fffff880`056b9569 fffff880`04900384 : 0xffffffff`c0000001 fffff880`021569b8 00000000`00000000 : fffffa80`07942010 fffff880`056b9569 fffff880`04900384 fffffa80`0a1b7000 : 0x3 STACK_COMMAND: kb FOLLOWUP_IP: atikmpag+7384 fffff880`04900384 4883ec28 sub rsp,28h SYMBOL_STACK_INDEX: 4 SYMBOL_NAME: atikmpag+7384 FOLLOWUP_NAME: MachineOwner MODULE_NAME: atikmpag IMAGE_NAME: atikmpag.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4dae3558 FAILURE_BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys Followup: MachineOwner --------- 1: kd> lmvm atikmpag start end module name fffff880`048f9000 fffff880`04949000 atikmpag T (no symbols) Loaded symbol image file: atikmpag.sys Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys Image name: atikmpag.sys Timestamp: Wed Apr 20 07:22:32 2011 (4DAE3558) CheckSum: 00050398 ImageSize: 00050000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
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You can follow this thread for details. Its particularly for the error code from your dump. : STOP 0x116: VIDEO_TDR_ERROR troubleshooting
I'd also suggest you remove Tuneup Utilities if you don't use it.
Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
Please run these tests and report back the results.
1. SFC /scannow to check windows for corruption - SFC /SCANNOW - System File Checker
2. Disk check for errors on the hard drive - Run Disk Check in Windows 7
3. Troubleshoot apps by a clean boot - Performing a Clean Startup
4. Memtest86+ paying attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
thank you it good now