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Windows 7: BSOD playing Fifa 14

10 Apr 2014   #1

windows 7 ultimate x64
BSOD playing Fifa 14

BSOD when i play fifa 14. I already attached DM Log Collector zip file..can someone please check for me what is the problem ?

Thank You.

My System SpecsSystem Spec
11 Apr 2014   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

From the dump file it seems you need to update the Intel Graphics driver

Driver Reference Table
Name Information Source
Intel Graphics driver

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Usra\Downloads\THIVHA-Fri_04_11_2014_104416_31\041114-29515-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`02c0c000 PsLoadedModuleList = 0xfffff800`02e51e90
Debug session time: Thu Apr 10 22:20:59.820 2014 (UTC + 6:00)
System Uptime: 0 days 0:12:21.084
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 3D, {fffff80000b9be20, 0, 0, fffff88004fae4c6}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : Unknown_Image ( dxgmms1!VidSchiProcessIsrCompletedPacket+46 )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Arg1: fffff80000b9be20
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: fffff88004fae4c6

Debugging Details:

CONTEXT:  fffff80000b9be20 -- (.cxr 0xfffff80000b9be20)
rax=fffff80000b9c888 rbx=00fffa80088ab1a0 rcx=0000000000000004
rdx=000000000006a889 rsi=fffffa80088aa000 rdi=0000000000000000
rip=fffff88004fae4c6 rsp=fffff80000b9c800 rbp=fffffa8008876010
 r8=0000000000000001  r9=0000000000000000 r10=0000000000000000
r11=fffffa80088aaac0 r12=000000000006a889 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei ng nz ac po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010297
fffff880`04fae4c6 837b5803        cmp     dword ptr [rbx+58h],3 ds:002b:00fffa80`088ab1f8=????????
Resetting default scope







LAST_CONTROL_TRANSFER:  from fffff88004fae172 to fffff88004fae4c6

fffff800`00b9c800 fffff880`04fae172 : fffffa80`088aa000 00000000`00000000 fffff800`00000001 fffff800`00b9c960 : dxgmms1!VidSchiProcessIsrCompletedPacket+0x46
fffff800`00b9c890 fffff880`04fadf76 : 00000000`0006a889 fffff880`05c296df fffffa80`08b69000 00000000`0006a889 : dxgmms1!VidSchDdiNotifyInterruptWorker+0x1ea
fffff800`00b9c8e0 fffff880`04eb513f : fffffa80`07957480 fffff880`05a5b51c 00000000`00000000 fffff880`05c293c8 : dxgmms1!VidSchDdiNotifyInterrupt+0x9e
fffff800`00b9c910 fffff880`05b1818e : fffffa80`03fde2f0 fffffa80`07953000 fffff880`069ac000 00000000`00000000 : dxgkrnl!DxgNotifyInterruptCB+0x83
fffff800`00b9c940 fffffa80`03fde2f0 : fffffa80`07953000 fffff880`069ac000 00000000`00000000 fffff800`00000001 : igdkmd64+0xf818e
fffff800`00b9c948 fffffa80`07953000 : fffff880`069ac000 00000000`00000000 fffff800`00000001 00000000`0006a889 : 0xfffffa80`03fde2f0
fffff800`00b9c950 fffff880`069ac000 : 00000000`00000000 fffff800`00000001 00000000`0006a889 00000000`00000000 : 0xfffffa80`07953000
fffff800`00b9c958 00000000`00000000 : fffff800`00000001 00000000`0006a889 00000000`00000000 00000000`00000000 : 0xfffff880`069ac000

fffff880`04fae4c6 837b5803        cmp     dword ptr [rbx+58h],3


SYMBOL_NAME:  dxgmms1!VidSchiProcessIsrCompletedPacket+46

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  Unknown_Image


STACK_COMMAND:  .cxr 0xfffff80000b9be20 ; kb


MODULE_NAME: Unknown_Module

Followup: MachineOwner

0: kd> lmvm igdkmd64
start             end                 module name
fffff880`05a20000 fffff880`065c9620   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Sat Apr 16 00:08:20 2011 (4DA88994)
    CheckSum:         00BA97E5
    ImageSize:        00BA9620
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
11 Apr 2014   #3

windows 7 ultimate x64

Thank You ! I've updated my drivers. Hope this will works fine
My System SpecsSystem Spec


 BSOD playing Fifa 14

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