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Windows 7: BSOD every time on wake up

29 Oct 2009   #11
Strakele

Windows 7 Professional x64
 
 

Hate to keep posting so many times in a row but this is really important and needs to be fixed.

Is there anything I can do to fix this? Who else has a laptop with an ATI card running W7?


My System SpecsSystem Spec
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29 Oct 2009   #12
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by Strakele View Post
Hate to keep posting so many times in a row but this is really important and needs to be fixed.

Is there anything I can do to fix this? Who else has a laptop with an ATI card running W7?
Yes, the latest dump that you posted is the same symptom again.

Unfortunately, the only "debugging" here would have to be done by ATI driver developers. There is no way to tell from a minidump why the video driver and the hardware it represents are being unresponsive to the "wake up!" requests from the OS. It'll fall into one of two categories:

A) A driver versioning issue, or something to do with the BIOS. In other words, the interface between the card and the OS is responsible for the communication breakdown. If you're on the latest BIOS and you're sure you've tested a bunch of recent driver builds, it's not obvious - at least to me - how you'd proceed in this direction.

B) The video card is literally borked on a hardware level. Unpalatable though it may be, there's always the possibility that the card is unresponsive because it is simply broken. Test what happens when it's moved to a different slot in the system (if possible), or when its timing settings are drastically detuned to extremely conservative values.

Either way, the deafening silence in response to your posts stems from lack of knowledge, at least on my part. I don't know what it would take to make the card+driver wake up in a timely manner.
My System SpecsSystem Spec
29 Oct 2009   #13
Strakele

Windows 7 Professional x64
 
 

Thanks for the explanation. The machine that's having these issues is a Sager laptop with an ATI Mobility Radeon HD 4650 video card. There is no newer BIOS that I've found. Being a laptop, there is not much I can do regarding placement of the card, and the BIOS doesn't have any timing options. I've had this laptop for months and never had a single problem like this. Started as soon as I installed Windows 7. It's certainly a driver issue and not an actual hardware problem.

Also, when I uninstall all of the ATI software and uninstall the drivers from device manager, I then restart the computer. As soon as I log back on, it tells me that I need to restart again for the new drivers to take effect. I guess as soon as I delete the drivers, Windows downloads and installs them from somewhere without asking/telling me.
My System SpecsSystem Spec
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30 Oct 2009   #14
Zidane24

Windows 7 Home Premium x64 - Mac OS X 10.6.4 x64
 
 

Quote   Quote: Originally Posted by Strakele View Post
Thanks for the explanation. The machine that's having these issues is a Sager laptop with an ATI Mobility Radeon HD 4650 video card. There is no newer BIOS that I've found. Being a laptop, there is not much I can do regarding placement of the card, and the BIOS doesn't have any timing options. I've had this laptop for months and never had a single problem like this. Started as soon as I installed Windows 7. It's certainly a driver issue and not an actual hardware problem.

Also, when I uninstall all of the ATI software and uninstall the drivers from device manager, I then restart the computer. As soon as I log back on, it tells me that I need to restart again for the new drivers to take effect. I guess as soon as I delete the drivers, Windows downloads and installs them from somewhere without asking/telling me.
If that is the case...lets do a little test (to try and figure this out...)

Open Start->Right-Click Computer->Properties->Remote Settings->Hardware Tab->Device Installation Settings->Select "No, Let Me Choose what to Do", "Never Install Driver Software from Windows Update"->Save Changes

Uninstall the video driver software completely...restart and then install the driver software from ATI
My System SpecsSystem Spec
30 Oct 2009   #15
Strakele

Windows 7 Professional x64
 
 

Thanks, that's the option I was searching for. I ended up finding it in a roundabout way. Today as I was about to try this, I decided to let Windows try one more time to do it right. This time, it installed drivers from September (previously it kept on installing ones from April). After that it has worked so far today.

This may actually work, or it may just have decided to be nice to me and not crap out during the school day. For crying out loud, last night I brought some friends in to watch what it was doing. It bluescreened once, then worked for several tries after that. As soon as they left the room, it bluescreened again.

So I'll just keep playing with it. I found another new version of the drivers should this set decide to fail on me.
My System SpecsSystem Spec
30 Oct 2009   #16
Strakele

Windows 7 Professional x64
 
 

Ok new discovery. It works fine during the day because it's not plugged in.

This computer bluescreens when waking up from sleep mode... only when it is plugged in to charge.

What?

I don't get it. How does that have anything to do with anything?
My System SpecsSystem Spec
31 Oct 2009   #17
Strakele

Windows 7 Professional x64
 
 

So I deleted all the video drivers from the W7 repository so it couldn't install anything, then went through the install process of the Catalyst drivers twice, and now it seems to be working, plugged in or not.
My System SpecsSystem Spec
31 Oct 2009   #18
Zidane24

Windows 7 Home Premium x64 - Mac OS X 10.6.4 x64
 
 

Quote   Quote: Originally Posted by Strakele View Post
So I deleted all the video drivers from the W7 repository so it couldn't install anything, then went through the install process of the Catalyst drivers twice, and now it seems to be working, plugged in or not.
Excellent!!! That was my initial assumption which is why I got you to turn off automatic driver installs...

...but with that last post I was at a loss for what the driver issue was

I am glad that you managed to work it out
My System SpecsSystem Spec
31 Oct 2009   #19
Saltgrass

Windows 7 x64
 
 

Quote:
I don't get it. How does that have anything to do with anything?
Don't most laptops have different power setting options depending on whether they are plugged in or not...
My System SpecsSystem Spec
31 Oct 2009   #20
Zidane24

Windows 7 Home Premium x64 - Mac OS X 10.6.4 x64
 
 

Quote   Quote: Originally Posted by Saltgrass View Post
Quote:
I don't get it. How does that have anything to do with anything?
Don't most laptops have different power setting options depending on whether they are plugged in or not...
Indeed they do...but this shouldn't case a BSOD now would it?
My System SpecsSystem Spec
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 BSOD every time on wake up




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