Win32k.sys and ntoskrnl.exe 0x3b BSOD

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  1. Posts : 58
    Windows 7 Home Premium 64Bit
       #1

    Win32k.sys and ntoskrnl.exe 0x3b BSOD


    Hi, I recently built my first computer and I have been having a really annoying bluescreen which apparently caused by Win32k.sys and ntoskrnl.exe and is listed as a SYSTEM_SERVICE_EXCEPTION. I decided to try a fresh install of windows and everything was going fine, but again I get the error. I then thought about it being my RAM so I tested it with memtest, it passed. I have updated all of my drivers to the latest stable builds and tried everything I can possibly think of. I get this BSOD at random and there is no apparent cause that I can see. I will upload minidumps and such if needed and I am open to just about every solution at this point. Please Help.
      My Computer

  2.    #2

    Please upload the dump files by following the Blue Screen of Death (BSOD) Posting Instructions
      My Computer


  3. Posts : 58
    Windows 7 Home Premium 64Bit
    Thread Starter
       #3

    I wasn't sure what ones you needed so here ya go, thanks for the reply :)
      My Computer


  4. Posts : 58
    Windows 7 Home Premium 64Bit
    Thread Starter
       #4

    Were those the correct files?
      My Computer

  5.    #5

    Yes they were, however they don't contain that much information regarding what was responsible.
    The only clues are that the bugcheck is a 0x3B which is generally caused by graphics drivers.
    The other clue is the driver at "fault" is win32k.sys which is the system windowing driver, this is not the fault though.
    I advise running Driver Verifier to determine if we have a driver corrupting the system.
    Follow these instructions.

    Driver Verifier - Enable and Disable
      My Computer


  6. Posts : 58
    Windows 7 Home Premium 64Bit
    Thread Starter
       #6

    If I encounter a bluescreen what should I do, like will it create files or something?
      My Computer

  7.    #7

    Driver Verifier will force a bugcheck (blue screen) if a driver is doing something it shouldn't.
    Just upload the new dump file it creates.
    The dump files are located:
    C:/Windows/Minidump
      My Computer


  8. Posts : 58
    Windows 7 Home Premium 64Bit
    Thread Starter
       #8

    It could be speedfan as I did not have any BSOD's for 4 days then when I install that that I have one the day after..
      My Computer

  9.    #9

    I very much doubt it. It's probably a coincidence.
    Make sure you upload the dump files in your next reply.
      My Computer


  10. Posts : 58
    Windows 7 Home Premium 64Bit
    Thread Starter
       #10

    Ok but my bluescreens are very random so my next one could be today or in a couple of days. I would also like to know how long I should use it for as it is slowing down my internet speeds.
    Last edited by Burnsy; 14 Apr 2014 at 16:20.
      My Computer


 
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