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BSOD Error
I have been getting random BSOD occurrences for quite a while now. I have collected the crash dump in the zip file that's being uploaded with the post. Kindly help in this regard.
I have been getting random BSOD occurrences for quite a while now. I have collected the crash dump in the zip file that's being uploaded with the post. Kindly help in this regard.
Hi rajatsharma.
Download and install Intel® Graphics Media Accelerator Driver, Windows 7, which is for your Intel® G41 Express Chipset.
Let us know the result.
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Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 116, {85551330, 91a259b0, 0, c} *** WARNING: Unable to verify timestamp for igdkmd32.sys *** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys Probably caused by : igdkmd32.sys ( igdkmd32+119b0 ) Followup: MachineOwner --------- 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* VIDEO_TDR_FAILURE (116) Attempt to reset the display driver and recover from timeout failed. Arguments: Arg1: 85551330, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT). Arg2: 91a259b0, The pointer into responsible device driver module (e.g. owner tag). Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation. Arg4: 0000000c, Optional internal context dependent data. Debugging Details: ------------------ FAULTING_IP: igdkmd32+119b0 91a259b0 55 push ebp DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT CUSTOMER_CRASH_COUNT: 1 BUGCHECK_STR: 0x116 PROCESS_NAME: chrome.exe CURRENT_IRQL: 0 ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre STACK_TEXT: 8d60b65c 91f9e0ff 00000116 85551330 91a259b0 nt!KeBugCheckEx+0x1e 8d60b680 91f92ae6 91a259b0 00000000 0000000c dxgkrnl!TdrBugcheckOnTimeout+0x8d 8d60b6a4 914e192c 00551330 00000000 8d60b768 dxgkrnl!TdrIsRecoveryRequired+0xb8 8d60b71c 91508d55 fffffcfb 00058081 00000000 dxgmms1!VidSchiReportHwHang+0x3c0 8d60b748 914f2471 86ab4008 8d60b768 00000102 dxgmms1!VidSchWaitForCompletionEvent+0x16f 8d60b7e0 914f3aeb b792a6c8 00000002 00000000 dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x181 8d60b7f8 91503881 ad1395c0 86e29d48 854988d0 dxgmms1!VIDMM_GLOBAL::WaitForAllPagingEngines+0x1b 8d60b810 82a23603 853fb008 854988d0 8d60b9ec dxgmms1!VIDMM_MEMORY_SEGMENT::RotateCopyCallback+0x87 8d60b93c 914fcdcb 06d20000 8d60b984 00000000 nt!MmRotatePhysicalView+0x59c 8d60b98c 91503e13 b5044ac8 00000002 00000000 dxgmms1!VIDMM_PROCESS_HEAP::Rotate+0xe1 8d60ba78 914edac7 ad1395c0 00000001 86e2c838 dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+0x4b5 8d60ba9c 914f3de8 86e2c840 00000000 86e2c824 dxgmms1!VIDMM_GLOBAL::EvictAllAllocationInList+0x2f 8d60bac0 914f58b7 00000000 00000000 00000000 dxgmms1!VIDMM_GLOBAL::EvictAllReclaimedAllocation+0x2a 8d60bbb8 9150c988 aca9c5d0 00000000 87a682d8 dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x925 8d60bd18 9150d279 8527ef08 85543008 8d60bd3c dxgmms1!VidSchiSubmitRenderCommand+0x1c0 8d60bd28 9150d516 8527ef08 8288ab99 86ab4008 dxgmms1!VidSchiSubmitQueueCommand+0x61 8d60bd3c 9150d5bd 86ab4008 00000000 86e29d48 dxgmms1!VidSchiRun_PriorityTable+0x24 8d60bd50 82a5d13d 86ab4008 bd57679f 00000000 dxgmms1!VidSchiWorkerThread+0x7f 8d60bd90 82904559 9150d53e 86ab4008 00000000 nt!PspSystemThreadStartup+0x9e 00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19 STACK_COMMAND: .bugcheck ; kb FOLLOWUP_IP: igdkmd32+119b0 91a259b0 55 push ebp SYMBOL_NAME: igdkmd32+119b0 FOLLOWUP_NAME: MachineOwner MODULE_NAME: igdkmd32 IMAGE_NAME: igdkmd32.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4a01d354 FAILURE_BUCKET_ID: 0x116_IMAGE_igdkmd32.sys BUCKET_ID: 0x116_IMAGE_igdkmd32.sys ANALYSIS_SOURCE: KM FAILURE_ID_HASH_STRING: km:0x116_image_igdkmd32.sys FAILURE_ID_HASH: {362d5027-3776-41be-95a6-4b6ffb51bdf2} Followup: MachineOwner --------- 1: kd> lmvm igdkmd32 start end module name 91a14000 91f11000 igdkmd32 T (no symbols) Loaded symbol image file: igdkmd32.sys Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys Image name: igdkmd32.sys Timestamp: Wed May 06 23:43:40 2009 (4A01D354) CheckSum: 0048DF97 ImageSize: 004FD000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4