BSOD while watching youtube video


  1. Posts : 4
    Windows 7 Professional x64
       #1

    BSOD while watching youtube video


    Was watching a fairly short youtube video, fullscreen 720p, clicked on the timeline on the bottom to rewind a bit, aaaaand bam.

    Never had a problem with BSOD's since January 2012 when I built it, but I've gotten maybe 3 or so since I upgraded my CPU and graphics card in January 2014.

    Let me know if you need any more information, thanks!
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to the forum janderbar,

    Reduce items at start-up: Startup Programs - Change

    Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

    npf.sys Fri Jun 25 22:50:58 2010 (4C24DE72)
    NetGroup Packet Filter Driver, part of the WinPcap packet capture library
    Driver Reference Table - npf.sys

    L1C62x64.sys Tue Aug 24 15:14:01 2010 (4C738D59)
    Atheros NIC driver
    Driver Reference Table - L1C62x64.sys

    athurx.sys Tue Jan 5 09:23:16 2010 (4B42B0A4)
    Atheros AR9271 Wireless Network Adapter [br][br]Atheros driver also written for - TP-LINK 150Mbps Wireless Lite N Adapter
    Driver Reference Table - athurx.sys

    FNETURPX.SYS Sat Oct 4 08:27:02 2008 (48E6D476)
    FNet Turbo HDD USB Driver - Also part of AsRock XFastUSB package
    Driver Reference Table - FNETURPX.SYS

    Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

    Please remove the software below! (Cause to bsods'!)

    GPCIDrv64.sys Thu Jul 10 18:58:31 2008 (48760777)
    Gigabyte Easy boost related driver
    Driver Reference Table - GPCIDrv64.sys

    AsrAppCharger.sys Fri Jun 11 12:37:12 2010 (4C11D998)
    ASRock App Charger Likely BSOD cause - haven't seen recently (15Jan2013)
    Driver Reference Table - AsrAppCharger.sys

    Also uninstall Networkx software.

    Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

    Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

    Run Disk Check on your Hard Drive(s): Disk Check

    Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

    ESET online scanner: Free Online Virus Scanner | ESET

    Check for heating issues using Speccy or HWmonitor

    Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums
    Code:
    Debug session time: Thu Apr 17 04:48:25.780 2014 (UTC + 6:00)
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    System Uptime: 0 days 2:18:41.076
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    Probably caused by : atikmdag.sys ( atikmdag+277ce )
    BugCheck A0000001, {5, 0, 0, 0}
    BugCheck Info: Unknown bugcheck code (a0000001)
    Bugcheck code a0000001
    Arguments: 
    Arg1: 0000000000000005
    Arg2: 0000000000000000
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0xA0000001
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xA0000001_atikmdag+277ce
    MaxSpeed:     3100
    CurrentSpeed: 3093
    BiosVersion = P2.10
    BiosReleaseDate = 07/11/2012
    SystemManufacturer = To Be Filled By O.E.M.
    SystemProductName = To Be Filled By O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    From the dump file, we can see that the BSOD was caused by ATI driver but I would suggest we wait and you complete the steps given before and see if that helps.

    Keep us posted.

    :)
      My Computer


  3. Posts : 4
    Windows 7 Professional x64
    Thread Starter
       #3

    Thanks for the reply!

    Regarding the drivers: I removed WinPcap, but I wasn't sure how to handle the rest. Driver Booster doesn't detect any driver updates, I can't find the middle two drivers to update, and I would like to keep the XfastUSB package.

    I did the rest of the steps though, including the display driver wipe/reinstall, and I have nothing to report with regards to system errors, viruses, etc. It'll probably take a while to see if that did the trick or not, as the BSODs have been fairly scarce, but we'll see what happens!
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Okay, will wait for an update :)
      My Computer


  5. Posts : 4
    Windows 7 Professional x64
    Thread Starter
       #5

    Well that certainly didn't take long :P Just opened a youtube video and it happened again!

    I had a video game running in the background, but it was only in the main menu and I normally don't have temp problems with it, so while I couldn't see my temps at the time I doubt that was the issue..
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Uninstall your installed latest version of the display driver.
    Then clean up any possible leftover.
    Then install version 13.9 WHQL only.
    Lately we have seen a lot of issues with the latest 13.12 WHQL AMD Catalyst.
      My Computer


  7. Posts : 4
    Windows 7 Professional x64
    Thread Starter
       #7

    Alright done, we'll see what happens (or preferably doesn't happen)
      My Computer


 

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