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Windows 7: BSOD during gaming only, error 0x00000116

17 Apr 2014   #1

Windows 7 Home Premium 64bit
BSOD during gaming only, error 0x00000116

Before anyone reads this any further I need to first and foremost say, I am very limited computer intelligent. I game, browse the internet, and occasionally make use of my laptop for studying. Bought my computer in Jan 2012, had some major issues with it a couple of months later (TOSHIBA after 3 days finally agreed with me it needed to be sent in) and they sent me back a nice working unit again (pretty sad after only 3 months). Well in November of 2013 after an update to some GPU drivers I started getting some screwy BSOD error. Same one, every time... and increasingly infuriating each time. System reinstall (oh god redownloading everything was awful) drivers uninstall reinstall and have sat reading other people's BSOD's that were similar or exactly the same.

I've had some success playing some games for a few hours thinking that a fix I tried worked, but only to have it fail again later. Not overclocking (in fact I'm under clocking as it was one of the potential fixes I read)

I refuse to believe my GPU is fried after I sat and played ESO for hours perfectly no screen tearing or any abnormal screen glitches after some tweaking, but eventually... it comes back each time. Seems odd to have it BSOD after working fine after a few days... and then going back to crap. I've tried running furmark and in all cases it runs slowly for a minute or two and BSOD comes up.

For anyone who replies to this xD please be patient and dumb down your instructions. I am a very dense girl who just wants to play her beloved video games and frustrated!

Thanks in advance!
(Hopefully I've filled everything out correctly and the attachment works!)


Dump File 041714-27346-01.dmp
Crash Time 4/17/2014 3:10:56 PM
Bug Check String
Bug Check Code 0x00000116
Parameter 1 fffffa80`08d034e0
Parameter 2 fffff880`0fa11e2c
Parameter 3 ffffffff`c000009a
Parameter 4 00000000`00000004
Caused By Driver dxgkrnl.sys
Caused By Address dxgkrnl.sys+5d140
File Description DirectX Graphics Kernel
Product Name Microsoft® Windows® Operating System
Company Microsoft Corporation
File Version 6.1.7601.18228 (win7sp1_gdr.130731-2222)
Processor x64
Crash Address ntoskrnl.exe+75bc0
Stack Address 1
Stack Address 2
Stack Address 3
Computer Name
Full Path C:\windows\Minidump\041714-27346-01.dmp
Processors Count 4
Major Version 15
Minor Version 7601
Dump File Size 514,688
Dump File Time 4/17/2014 3:12:04 PM

My System SpecsSystem Spec
18 Apr 2014   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hi Classique.

Install the NVIDIA DRIVERS 314.22WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    • GeForce Experience
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

When the driver is applied. stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .
My System SpecsSystem Spec
18 Apr 2014   #3

Windows 7 Home Premium 64bit

Thank you I'll get trying this right away and let you know how it goes.
My System SpecsSystem Spec

18 Apr 2014   #4

Windows 7 Home Premium 64bit

Followed instructions (after much restarting I finally got to the last steps!)
I had speccy open with Furmark while doing a test, after about a minute or so it goes from 50C to 70C followed by a BSOD error (no time to take screenshot with that). Same exact BSOD error as before.
My System SpecsSystem Spec
18 Apr 2014   #5

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

During furmark, 70 degrees is not any dangerous temperature. But if it BSODs during furmark, it may be inferred that the GPU is not being able to take a load.

I would suggest you to replace the GPU.
My System SpecsSystem Spec
18 Apr 2014   #6

Windows 7 Home Premium 64bit

That's what I feared. I was able to play for about an hour or two on ESO. <--- Took that right as I turned off the game. It was reading 90C right before I turned it off. But was error free.
My System SpecsSystem Spec
18 Apr 2014   #7

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Attachment 314322

The model number says it is a laptop. Afford a cooling pad. If the cooling pad is also not able to control the heat, re-apply thermal paste.

Laptops are never good gaming platforms, due to their heat inefficiency mostly.

But, changing the GPU will be needed. Otherwise the BSODs will continue to occur.
My System SpecsSystem Spec

 BSOD during gaming only, error 0x00000116

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