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Windows 7: BSOD Bad_Pool_Header 0x19 - Brand New PC

17 Apr 2014   #1
Renan Decarlo

Windows 7 Ultimate x64
BSOD Bad_Pool_Header 0x19 - Brand New PC

Hello there, I'm new to the forum and I'm having some problems regarding my pc.

This is a new PC (approx 1 month old).
Problem is, I've been getting BSODs every once in a while. I thought it was OK as both my video card and my processor were overclocked, and then I thought there might be something wrong with the overclocking.
However, I've brought both to stock speeds, just to check if it that could the issue, and since them I already got 2 or so BSODs.
Also, they are very rare, like one BSOD a week, but in no particular scenario, randomly.

I'm not sure if it's a hardware or software issue.

It doesn't bother me much as it's not common, but it's very frustrating to have a brand new PC having this kind of issues. It might happen again when I'm doing something important, then I'll get pissed.

Following is the minidump file which I think you might need to help me out.

Just in case, my PC specs is following:
Intel Core i5-4670K @ Stock
Corsair WaterCooler H55
AMD Radeon R9 270
PSU OCZ ModXStreamPro 600W
MB Gigabyte GA-Z87M-D3H
Dual-Channel 2x 8Gb G.Skill Ripjaws X 2400Mhz
Samsung EVO 840 240Gb SSD
Seagate Barracuda 3TB ST3000DM001

I'm from Brazil, so don't mind if there's something you didn't understand. Just please ask me again.


My System SpecsSystem Spec
18 Apr 2014   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Click on the button below ....

It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
27 Apr 2014   #3
Renan Decarlo

Windows 7 Ultimate x64

So, I thought I've solved the problem when updating the drivers, howerver I have had another freeze today. This time I hadn't have any BSOD, it just froze when waking up from suspension mode.
Tried waking the PC up clicking the mouse button, howerver it just turned on mouse lights and kept that way, PC still off. Then I had to power up via the power button on the PC, that time it worked. Thirty seconds later it froze, without BSODs.

Lastest modified minidump file is from 04/17, however?

Follows attached DM Collector log.
My System SpecsSystem Spec

27 Apr 2014   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
05 Sep 2014   #5
Renan Decarlo

Windows 7 Ultimate x64

Hi. I kinda gave up trying to fix this as the BSODs were very rare. However, recently, I have been experiencing a lot of issues again. I'm also getting BSODs related to the graphics card (atikmpag.sys/atikmdag.sys) and some random ones. Commonly 0x116, 0x1A, 0x124.

As the hardware was brand new, I couldn't figure out which piece was the bad one (or if there was any), nor I'd waste the time to discover as it probably was going to take way longer than living with it.

The last BSOD I got was playing a game, the 0x116 one.

The Driver Verifier resulted in nothing, and the 24 hours were all good.

Attached are the latest dumps.
My System SpecsSystem Spec

 BSOD Bad_Pool_Header 0x19 - Brand New PC

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