BSOD after watching videos


  1. Posts : 6
    windows 7 ultimate 64 bit
       #1

    BSOD after watching videos


    Hi, this is my first time posting here, I read the posting rules its quite doable enough, i'm not sure w/c software to use so I use them both. I hope I got the name right.

    Funny thing is nothing new or special I was doing to cause this BSOD, and I have ESET NOD32 as AV. I also uninstalled malwarebytes I think 10 days ago.

    I'm quite experienced in fixing technical stuff, but I just don't know how to read BSOD errors.

    Thanks to anyone trying to help, I would greatly appreciate it!

    Anyway this is what I got from bluescreenview app==================================================
    Dump File : 041814-27861-01.dmp
    Crash Time : 4/18/2014 8:52:59 PM
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff800`031db035
    Parameter 3 : fffff880`0c51be10
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+75bc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
    Processor : x64
    Crash Address : ntoskrnl.exe+75bc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\041814-27861-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 289,000
    Dump File Time : 4/18/2014 8:54:47 PM
    ==================================================
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Yusra\Downloads\debug-CROMWELLMELFLOR-41814\041814-27861-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Machine Name:
    Kernel base = 0xfffff800`02e68000 PsLoadedModuleList = 0xfffff800`030ab6d0
    Debug session time: Fri Apr 18 18:52:59.290 2014 (UTC + 6:00)
    System Uptime: 0 days 0:36:35.165
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .......................................
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff800031db035, fffff8800c51be10, 0}
    
    Probably caused by : memory_corruption ( nt!MmCreateSection+395 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800031db035, Address of the instruction which caused the bugcheck
    Arg3: fffff8800c51be10, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nt!MmCreateSection+395
    fffff800`031db035 488b4010        mov     rax,qword ptr [rax+10h]
    
    CONTEXT:  fffff8800c51be10 -- (.cxr 0xfffff8800c51be10)
    rax=04000069f8026e68 rbx=000000000000000c rcx=0000000000000038
    rdx=0000000000000218 rsi=0000000001000000 rdi=00000000000040a0
    rip=fffff800031db035 rsp=fffff8800c51c7f0 rbp=0000000000000198
     r8=0000000000000000  r9=fffff8800c51c5d8 r10=fffffa800786b590
    r11=0000000000000000 r12=fffffa800a622b60 r13=fffffa800a622b98
    r14=0000000000000001 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
    nt!MmCreateSection+0x395:
    fffff800`031db035 488b4010        mov     rax,qword ptr [rax+10h] ds:002b:04000069`f8026e78=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  chrome.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800031db035
    
    STACK_TEXT:  
    fffff880`0c51c7f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MmCreateSection+0x395
    
    
    FOLLOWUP_IP: 
    nt!MmCreateSection+395
    fffff800`031db035 488b4010        mov     rax,qword ptr [rax+10h]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nt!MmCreateSection+395
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  521ea035
    
    STACK_COMMAND:  .cxr 0xfffff8800c51be10 ; kb
    
    IMAGE_NAME:  memory_corruption
    
    FAILURE_BUCKET_ID:  X64_0x3B_nt!MmCreateSection+395
    
    BUCKET_ID:  X64_0x3B_nt!MmCreateSection+395
    
    Followup: MachineOwner
    ---------
    Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

    The goal is to test all the RAM sticks and all the motherboard slots.

    Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

    If you get errors, stop the test and continue with the next step.

    1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
    *Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
    If this stick passes the test then go to step #3.

    2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
    *If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
    *If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
    3. Test the next stick of RAM (stick #2) in the next motherboard slot.
    *If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
    *If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
    4. If you find a stick that passes the test, test it in all the other motherboard slots.

    If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

    In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
       Information
    Errors are sometimes found after 8 passes.

       Tip
    Do this test overnight, before going to bed.
      My Computer


  3. Posts : 6
    windows 7 ultimate 64 bit
    Thread Starter
       #3

    Is it important to mention I am using Laptop? cause the instructions seem to indicate opening it like a CPU?
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    As per the system specs, your computer is listed as a self assembled desktop. If the laptop is in warranty, better you ask for warranty servicing, because opening the computer may nullify the warranty.
      My Computer


 

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