Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Random BSOD Windows 7 Home Premium 32bit (0x0000008e and others)

26 Apr 2014   #1

Windows 7 Home Premium 32bit
Random BSOD Windows 7 Home Premium 32bit (0x0000008e and others)

My wife's computer has been having random BSODs for a few weeks now. I have tested the memory with memtest, updated bios and all drivers I could find, changed out video card, replaced secondary hard drive, etc., but I'm stuck. I have uploaded the DM Log collector zip file. Any help is appreciated.

My System SpecsSystem Spec
26 Apr 2014   #2

Windows 8.1 Pro x64


MpKsl35d81015.sys           Wed Aug 21 15:32:05 2013 (52153FE5)
When this file is present, it normally means that Mircosoft Security Essentials is corrupt, so please uninstall, and try a fresh install here: Microsoft Security Essentials - Microsoft Windows

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+998 )
In case it's not only the MSE, update, or reinstall DirectX: Download DirectX End-User Runtime Web Installer from Official Microsoft Download Center

Afterwards, please post back the results.

My System SpecsSystem Spec
06 May 2014   #3

Windows 7 Home Premium 32bit

Uninstalled MSE and reinstalled, and also reinstalled DirectX, but got another BSOD today. Attaching the DM Log collector zip file. Thanks.
My System SpecsSystem Spec

28 May 2014   #4

Windows 7 Home Premium 32bit

Couple more BSOD recently. Attaching another zip. Going to take a closer look at some of the how-to debugging threads, but any help is appreciated.
My System SpecsSystem Spec
29 May 2014   #5

Windows 7 Home Premium 32bit

Is this saying that Internet Explorer is causing the issue? The _only_ thing we use IE for is our Foscam baby monitor, but it doesn't cause an issue on any other PCs.
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.x86fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0x8304e000 PsLoadedModuleList = 0x8318e310
Debug session time: Wed May 28 22:26:46.008 2014 (UTC - 4:00)
System Uptime: 7 days 13:40:25.108
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 830d5dce, 9e912ba0, 0}

Probably caused by : hardware ( nt!IoRetrievePriorityInfo+99 )

Followup: MachineOwner

1: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
Arg1: c0000005, The exception code that was not handled
Arg2: 830d5dce, The address that the exception occurred at
Arg3: 9e912ba0, Trap Frame
Arg4: 00000000

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

830d5dce d3741b0f sal dword ptr [ebx+ebx+0Fh],cl

TRAP_FRAME: 9e912ba0 -- (.trap 0xffffffff9e912ba0)
ErrCode = 00000002
eax=00000103 ebx=00000000 ecx=85f425f0 edx=00000001 esi=86f2b620 edi=86a623d8
eip=830d5dce esp=9e912c14 ebp=9e912c34 iopl=0 nv up ei pl nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010202
830d5dce d3741b0f sal dword ptr [ebx+ebx+0Fh],cl ds:0023:0000000f=????????
Resetting default scope




PROCESS_NAME: iexplore.exe


830d5dce d3741b0f sal dword ptr [ebx+ebx+0Fh],cl

LAST_CONTROL_TRANSFER: from 83254f9f to 830d5dce

9e912c34 83254f9f 85f425f0 86a623d8 00000000 nt!IoRetrievePriorityInfo+0x99
9e912cd0 8325bf71 85f425f0 86f2b620 00000000 nt!IopXxxControlFile+0x6aa
9e912d04 83083856 00000784 00000edc 00000000 nt!NtDeviceIoControlFile+0x2a
9e912d04 772670f4 00000784 00000edc 00000000 nt!KiSystemServicePostCall
WARNING: Frame IP not in any known module. Following frames may be wrong.
0cc2e4a0 00000000 00000000 00000000 00000000 0x772670f4


830d5dce d3741b0f sal dword ptr [ebx+ebx+0Fh],cl


SYMBOL_NAME: nt!IoRetrievePriorityInfo+99


IMAGE_NAME: hardware


MODULE_NAME: hardware



Followup: MachineOwner
My System SpecsSystem Spec

 Random BSOD Windows 7 Home Premium 32bit (0x0000008e and others)

Thread Tools

Similar help and support threads
Thread Forum
How do I install OEM Windows 7 Home Premium SP1 32bit?
I just purchased Windows 7 Home Premium SP1 32bit and it appears that it is an OEM System Builder Pack. I want to install this OS on my brand new Seagate 1TB hard drive that I just bought to replace a failing Hitachi 250GB hard drive. I have not yet opened the OS package because the language...
Installation & Setup
windows 7 home premium 64 and 32bit crashing randomly
hey all, i really don't know what is going on, i've been running windows 7 32bit no problem for over a year, then randomly it starts to freeze, so i changed my windows theme to classic windows, it ran perfect for about 4 days, then it started throwing up errors for one of my flight sims and refused...
General Discussion
how do i activate windows 7 home premium 32bit
when i entered the product key for windows 7 home premium in samsung 130 is not accepted or error.
Windows Updates & Activation
Random BSOD with Windows 7 home premium X64
Hi all, I have windows 7 home premium x 64 running and for the past few week have been getting BSOD at random either playing games, surfing or working on documents. My windows is an OEM product. My basic spec is I7 2600 OVER-CLOCKED TO 3.4GHZ 8Gb RAM
BSOD Help and Support
Vista Home Premium 32bit to 7 Premium, 62% BSOD
Hello all. I built this system about 1 month ago: GIGABYTE GA-MA790XT-UD4P AM3 DDR3 AMD 790X ATX AMD Motherboard SAPPHIRE Vapor-X Radeon HD 4870 2GB 256-bit GDDR5 PCI Express 2.0 x16 HDCP Ready CrossFire Supported CORSAIR CMPSU-850TX 850W ATX12V 2.2 / EPS12V 2.91 SLI Ready...
Installation & Setup

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:36.
Twitter Facebook Google+