Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD when laptop returns into sleep mode, SYSTEM_SERVICE_EXCEPTION

27 Apr 2014   #1

Windows 7 Home Premium 64bit
BSOD when laptop returns into sleep mode, Bug Code 0x0000003b

Hello everyone!

I am pretty new here and I don't really know where to post this, please forgive me.

Recently, I've been having BSOD every time I put my laptop into sleep mod and turning it back on.
I've never had BSOD before except when I am playing CPU intensive games (really rare though.)
I got frustrated and I tried to catch the culprit, so I tried to uninstall my recently installed programs and I put the laptop into sleep mode and turn it back on, then another BSOD.
I've also tried to do a system restore, luckily the BSOD stopped when I put my laptop into sleep mode again for about 2 hours and just right now, I plugged in my ethernet cable and I received the exact BSOD message from the BSOD from sleep mode. It's been 15 hours since the problems persisted and it's making me crazy.
I think the cause of this is either my internet drivers or something.

Anyone please help me resolve this issue, I've been trying to fix this problem for nearly a whole day now... I haven't even slept because this is the first time I've had multiple BSOD and it's really bothering me...

I will attach my .dmp file and the screenshot of the BSOD message.

Thank you guys very much in advance!

My System SpecsSystem Spec
28 Apr 2014   #2

Windows 7 Home Premium 64bit

UPDATE: Three hours of regular computer use after the last blue screen, it seems that the BSOD's have stopped. I still don't know what made me have BSOD multiple times for about 20 hours in the first place. Can someone tell me what happened and how to fix it so I could finally have a peace of mind?
My System SpecsSystem Spec
28 Apr 2014   #3


I can't analyze the dumps right now but I'll get round to it later.
From what you've posted it looks network related.

Try updating your network driver, that should fix the problem.

If you get stuck or run into any problems let us know.
My System SpecsSystem Spec

28 Apr 2014   #4

Windows 7 Home Premium 64bit

Thank you for replying Thedoctor44!

I have updated my network drivers and on one of the fix notes, it states "Fixes an intermittent issue where the system displays a blue screen and Microsoft Windows error code 0x44 when the system is resumed from sleep mode." But it is for Realtek RTL8188CE 802.11b/g/n WiFi Adapter and my network drivers are Realtek PCIe GBE Family Controller and Ralink RT5390 802.11b/g/n WiFi Adapter. Is this the right update for my network drivers?

Also, the Realtek PCIe GBE Family Controller release date is on 2011/06/30 but when I updated it and looked for the release date, it says 2011/06/10. Did the driver installed correctly?

P.S. I'm sorry, I'm not that tech savvy and this is the first major problem I've had on this computer...
My System SpecsSystem Spec
28 Apr 2014   #5


I can't say in that familiar with Realtek network drivers? It's difficult for me to know without looking at the zip folder.
Try updating it via Device Manager if you are unsure.
I'll take a look later when I'm on my PC.
My System SpecsSystem Spec
28 Apr 2014   #6

Windows 7 Home Premium 64bit

It feels like my system is more stable, also I've never had experienced another BSOD for about 10 hours now. I'm still quite unsure if the BSOD is totally fixed so I'll give it a few days to see if everything is working as intended.
My System SpecsSystem Spec
28 Apr 2014   #7


Ok that's good news

Any more issues let us know.
My System SpecsSystem Spec
11 May 2014   #8

Windows 7 Home Premium 64bit

Well, it looks like BSOD crashes are back again...

I was working on a document and suddenly my router got unplugged. I plug the router back in and when I went back to my computer, it crashed into a blue screen which says the same exact thing on the photo I attached to my post.
After I rebooted, I put my computer to sleep mode to test if it'll crash, and it did. Same info popped up on the blue screen.

Please, can someone help me resolve this issue ASAP? I know something is up on my network drivers or my router but I'm still not sure what's really causing it. I've already lost a significant amount of time working on an important document and now it went all down the drain because of this...

I've attached the new blue screen dumps below...
My System SpecsSystem Spec
11 May 2014   #9


You need to update your network drivers.
Try updating it via device manager.
  1. go to Start
  2. type device manager
  3. expand network adapters
  4. right click on your network card
  5. click on the drivers tab then click update driver

fffff880`04800000 fffff880`04885000   Rt64win7   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Fri Jun 10 07:33:15 2011 (4DF1BAAB)
    CheckSum:         0008B67F
    ImageSize:        00085000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
11 May 2014   #10

Windows 7 Home Premium 64bit

Alright, updated my network drivers and now I will test to see if everything is working as intended.
Will post back here if I get another BSOD.
Thank you Thedoctor44!
My System SpecsSystem Spec

 BSOD when laptop returns into sleep mode, SYSTEM_SERVICE_EXCEPTION

Thread Tools

Similar help and support threads
Thread Forum
get BSOD after laptop goes into sleep mode
Hi, Whenever I go out to lunch (I am usally gone for an hour), I come back to a BSOD because my laptop goes into sleep mode. I ran chkdsk /f and it said no errors were found. I looked in the Windows directory and i do not have a Minidump file in there. I have a Lenovo ThinkPad T440. Any...
BSOD Help and Support
Laptop freezes between entering sleep mode to being in sleep mode
Hi, I've had this problem intermittently on my laptop for the past 2 years however it has been occuring more often recently. Basically sometimes when I click the sleep button on Windows 7, the screen fades to black as usual. However the fan keeps running (sounds like when it's on full load) and...
General Discussion
BSOD leaving laptop on, or using Sleep Mode
New to the forums, haven't found any good solutions to my problem by using Google. Bug Check String: DRIVER_POWER_STATE_FAILURE I usually get ntoskrnl.exe as the source of the error. If someone can tell me how to provide minidump files I can do that too. Thank you in advance, I'll be...
BSOD Help and Support
my laptop gets BSOD during sleep mode 1000009f
my toshiba E305 gets BSOD during sleep mode, at the same time usually onblue screen view it says that it is driver power state failure. I am new here and am ok with computers. i have spybot and sercuity essentials Problem signature: Problem Event Name: BlueScreen OS...
BSOD Help and Support
BSOD when laptop is put into sleep mode
I have a Dell Studio 17 laptop running Windows 7 Home premium 32 bit It was an upgrade from Microsoft as an OEM product to replace the original Dell Vista OEM OS The laptop is 3 years old. Whenever the system is pout into sleep or hibernation, or when the lid id closed, it does not enter...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:39.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App