BSOD ~weekly while using Outlook,etc unclear cause (Asus G73SW/W7)


  1. jap
    Posts : 2
    Windows 7 Ultimate x64
       #1

    BSOD ~weekly while using Outlook,etc unclear cause (Asus G73SW/W7)


    Hi there,
    I need help deciphering the cause of the BSOD in my laptop. The circumstances are not always the same when it happens. Mostly what's open at that time is Outlook 2010, Firefix browser (Typo3 website updates), Pandora (not necessarily playing).

    I have done exhaustive hardware tests and no matter how hard or long I stressed it I could not replicate BSOD this way. My suspicion is a driver. I am attaching SF Diagnostic Tool output folder zipped. Please see if you can kindly help!
    -J
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi jap.

    You need to update the USB3 driver.

    The one available with ASUS is even older that the installed one.

    Get it from FRESCO LOGIC INC.===Leap into SuperSpeed===

    Let us know the situation after updating the driver.
    ______________________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 10D, {8, 57ff15c3ed8, 3, fffffa8007a7aa40}
    
    *** WARNING: Unable to verify timestamp for FLxHCIc.sys
    *** ERROR: Module load completed but symbols could not be loaded for FLxHCIc.sys
    Probably caused by : FLxHCIc.sys ( FLxHCIc+17db7 )
    
    Followup: MachineOwner
    ---------
    
    4: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WDF_VIOLATION (10d)
    The Kernel-Mode Driver Framework was notified that Windows detected an error
    in a framework-based driver. In general, the dump file will yield additional
    information about the driver that caused this bug check.
    Arguments:
    Arg1: 0000000000000008, An operation occurred on a DMA transaction object while it
        was not in the correct state.
    Arg2: 0000057ff15c3ed8, Reserved.
    Arg3: 0000000000000003, Reserved.
    Arg4: fffffa8007a7aa40, Reserved.
    
    Debugging Details:
    ------------------
    
    
    OVERLAPPED_MODULE: Address regions for 'EX64' and 'ENG64.SYS' overlap
    
    BUGCHECK_STR:  0x10D_8
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff88000f11aa4 to fffff800032ccbc0
    
    STACK_TEXT:  
    fffff880`0357e988 fffff880`00f11aa4 : 00000000`0000010d 00000000`00000008 0000057f`f15c3ed8 00000000`00000003 : nt!KeBugCheckEx
    fffff880`0357e990 fffff880`00f0d950 : fffffa80`0ea3c120 fffff880`0357ead0 0000057f`f15c3ed8 fffffa80`0671a660 : Wdf01000!FxDmaTransactionBase::DmaCompleted+0xd8
    fffff880`0357ea10 fffff880`0556adb7 : fffffa80`0ea3c120 fffffa80`0e9823b0 fffff800`034722d8 fffff800`034722d8 : Wdf01000!imp_WdfDmaTransactionDmaCompleted+0x114
    fffff880`0357ea70 fffffa80`0ea3c120 : fffffa80`0e9823b0 fffff800`034722d8 fffff800`034722d8 fffffa80`0671a660 : FLxHCIc+0x17db7
    fffff880`0357ea78 fffffa80`0e9823b0 : fffff800`034722d8 fffff800`034722d8 fffffa80`0671a660 00000000`00000000 : 0xfffffa80`0ea3c120
    fffff880`0357ea80 fffff800`034722d8 : fffff800`034722d8 fffffa80`0671a660 00000000`00000000 fffff800`0347001e : 0xfffffa80`0e9823b0
    fffff880`0357ea88 fffff800`034722d8 : fffffa80`0671a660 00000000`00000000 fffff800`0347001e fffff800`032d41e3 : nt!ExWorkerQueue+0x58
    fffff880`0357ea90 fffffa80`0671a660 : 00000000`00000000 fffff800`0347001e fffff800`032d41e3 00000000`00000000 : nt!ExWorkerQueue+0x58
    fffff880`0357ea98 00000000`00000000 : fffff800`0347001e fffff800`032d41e3 00000000`00000000 00000000`00000001 : 0xfffffa80`0671a660
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    FLxHCIc+17db7
    fffff880`0556adb7 ??              ???
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  FLxHCIc+17db7
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: FLxHCIc
    
    IMAGE_NAME:  FLxHCIc.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  50938bd6
    
    FAILURE_BUCKET_ID:  X64_0x10D_8_FLxHCIc+17db7
    
    BUCKET_ID:  X64_0x10D_8_FLxHCIc+17db7
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x10d_8_flxhcic+17db7
    
    FAILURE_ID_HASH:  {26d0091d-18d6-82a2-201e-93cf661d617d}
    
    Followup: MachineOwner
    ---------
    
    4: kd> lmvm FLxHCIc
    start             end                 module name
    fffff880`05553000 fffff880`05594000   FLxHCIc  T (no symbols)           
        Loaded symbol image file: FLxHCIc.sys
        Image path: \SystemRoot\system32\DRIVERS\FLxHCIc.sys
        Image name: FLxHCIc.sys
        Timestamp:        Fri Nov 02 14:31:10 2012 (50938BD6)
        CheckSum:         0003F4FD
        ImageSize:        00041000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. jap
    Posts : 2
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Just humble thanks!


    Hi there,
    I so appreciate your super-precise suggestion! I have not had a chance to get to it just yet, but I will shortly, and will keep you posted after I give the new driver a chance to behave itself.
    Thank you!!
    Jap
      My Computer


 

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