Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD ~weekly while using Outlook,etc unclear cause (Asus G73SW/W7)

07 May 2014   #1

Windows 7 Ultimate x64
BSOD ~weekly while using Outlook,etc unclear cause (Asus G73SW/W7)

Hi there,
I need help deciphering the cause of the BSOD in my laptop. The circumstances are not always the same when it happens. Mostly what's open at that time is Outlook 2010, Firefix browser (Typo3 website updates), Pandora (not necessarily playing).

I have done exhaustive hardware tests and no matter how hard or long I stressed it I could not replicate BSOD this way. My suspicion is a driver. I am attaching SF Diagnostic Tool output folder zipped. Please see if you can kindly help!

My System SpecsSystem Spec
07 May 2014   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hi jap.

You need to update the USB3 driver.

The one available with ASUS is even older that the installed one.

Get it from FRESCO LOGIC INC.===Leap into SuperSpeed===

Let us know the situation after updating the driver.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 10D, {8, 57ff15c3ed8, 3, fffffa8007a7aa40}

*** WARNING: Unable to verify timestamp for FLxHCIc.sys
*** ERROR: Module load completed but symbols could not be loaded for FLxHCIc.sys
Probably caused by : FLxHCIc.sys ( FLxHCIc+17db7 )

Followup: MachineOwner

4: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

The Kernel-Mode Driver Framework was notified that Windows detected an error
in a framework-based driver. In general, the dump file will yield additional
information about the driver that caused this bug check.
Arg1: 0000000000000008, An operation occurred on a DMA transaction object while it
    was not in the correct state.
Arg2: 0000057ff15c3ed8, Reserved.
Arg3: 0000000000000003, Reserved.
Arg4: fffffa8007a7aa40, Reserved.

Debugging Details:

OVERLAPPED_MODULE: Address regions for 'EX64' and 'ENG64.SYS' overlap






ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from fffff88000f11aa4 to fffff800032ccbc0

fffff880`0357e988 fffff880`00f11aa4 : 00000000`0000010d 00000000`00000008 0000057f`f15c3ed8 00000000`00000003 : nt!KeBugCheckEx
fffff880`0357e990 fffff880`00f0d950 : fffffa80`0ea3c120 fffff880`0357ead0 0000057f`f15c3ed8 fffffa80`0671a660 : Wdf01000!FxDmaTransactionBase::DmaCompleted+0xd8
fffff880`0357ea10 fffff880`0556adb7 : fffffa80`0ea3c120 fffffa80`0e9823b0 fffff800`034722d8 fffff800`034722d8 : Wdf01000!imp_WdfDmaTransactionDmaCompleted+0x114
fffff880`0357ea70 fffffa80`0ea3c120 : fffffa80`0e9823b0 fffff800`034722d8 fffff800`034722d8 fffffa80`0671a660 : FLxHCIc+0x17db7
fffff880`0357ea78 fffffa80`0e9823b0 : fffff800`034722d8 fffff800`034722d8 fffffa80`0671a660 00000000`00000000 : 0xfffffa80`0ea3c120
fffff880`0357ea80 fffff800`034722d8 : fffff800`034722d8 fffffa80`0671a660 00000000`00000000 fffff800`0347001e : 0xfffffa80`0e9823b0
fffff880`0357ea88 fffff800`034722d8 : fffffa80`0671a660 00000000`00000000 fffff800`0347001e fffff800`032d41e3 : nt!ExWorkerQueue+0x58
fffff880`0357ea90 fffffa80`0671a660 : 00000000`00000000 fffff800`0347001e fffff800`032d41e3 00000000`00000000 : nt!ExWorkerQueue+0x58
fffff880`0357ea98 00000000`00000000 : fffff800`0347001e fffff800`032d41e3 00000000`00000000 00000000`00000001 : 0xfffffa80`0671a660


fffff880`0556adb7 ??              ???



FOLLOWUP_NAME:  MachineOwner




FAILURE_BUCKET_ID:  X64_0x10D_8_FLxHCIc+17db7

BUCKET_ID:  X64_0x10D_8_FLxHCIc+17db7


FAILURE_ID_HASH_STRING:  km:x64_0x10d_8_flxhcic+17db7

FAILURE_ID_HASH:  {26d0091d-18d6-82a2-201e-93cf661d617d}

Followup: MachineOwner

4: kd> lmvm FLxHCIc
start             end                 module name
fffff880`05553000 fffff880`05594000   FLxHCIc  T (no symbols)           
    Loaded symbol image file: FLxHCIc.sys
    Image path: \SystemRoot\system32\DRIVERS\FLxHCIc.sys
    Image name: FLxHCIc.sys
    Timestamp:        Fri Nov 02 14:31:10 2012 (50938BD6)
    CheckSum:         0003F4FD
    ImageSize:        00041000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
09 May 2014   #3

Windows 7 Ultimate x64
Just humble thanks!

Hi there,
I so appreciate your super-precise suggestion! I have not had a chance to get to it just yet, but I will shortly, and will keep you posted after I give the new driver a chance to behave itself.
Thank you!!
My System SpecsSystem Spec


 BSOD ~weekly while using Outlook,etc unclear cause (Asus G73SW/W7)

Thread Tools

Similar help and support threads
Thread Forum
Asus G73SW slows down when running on Battery
Hi, I was just wondering if it's normal for my laptop to slow down when it's running on battery. When I play Mass Effect 2 using AC, everything runs smoothly, bu when I am running on batter, it's a little laggy.
Performance & Maintenance
Asus G73SW Notebook BSODs
Hello Everyone, Got my Asus G73SW notebook about a week ago but it keeps throwing up BSODs randomly. I don't have to run some resource intensive programs, sometimes it even occurs when being idle on my desktop or starting up windows. I hoped SP1 would fix it but to no avail so you are my last...
BSOD Help and Support
HI, i had near 1 month trying to resolve the problem of my new G73sw, hope here i can solve it or at least know what is the problem i bought this laptop in past march 23 2011, come with 2730QM processor, 8gb ram ddr3, Kingston ssd 256gb and momentum sansung 500gb. gforce gtx 460m cuda nvidea,...
BSOD Help and Support
New ASUS G73sw - Windows64, BSOD crash while in sleep mode
Hi all, I just purchased my new ASUS G73sw about two weeks ago. Performed a clean installation of Windows 7 64bit, and all of my software (All legal). I have received 4 crashes at random times, each time my PC has been asleep for an extended period of time. The .dmp file is saying the...
BSOD Help and Support
New Asus G73SW crashing
Blue screen memory dump when playing WoW. Thanks in advance 64bit Win 7 Home Full Retail, purchased 3/15 ProcessorIntel® Core™ i7 2630QM Operating System Genuine Windows® 7 Home Premium ChipsetIntel® HM65 Express ChipsetMemory 8 G SDRAM (Dual Core), Display17.3" 16:9 HD+...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 02:26.
Twitter Facebook Google+