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Blue Screen of Death (BSOD) BSOD error 0x0000016
hii
i have a problem
my laptop (lenovo z710 ) goes blue memoty dump and an error
BSOD error 0x0000016
please help me
hii
i have a problem
my laptop (lenovo z710 ) goes blue memoty dump and an error
BSOD error 0x0000016
please help me
Hi hemzki.
A stop 0x116 is a display/graphics related issue. For a laptop a stop 0x116 is either a GPU failure or a display driver failure.
Your computer is a laptop with a 700 series nvidia GPU. It seems to be a new one.
Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
If it problems during furmark, RMA the laptop.
But if it is not, then it is a driver issue.
And unfortunately I dont know any driver version that works good with GTX 700 series. You may try the drivers on a trial and error basis:
- 320.49 WHQL
- 327.23 WHQL
- 331.58 WHWL
- 331.65 WHQL
- 331.82 WHQL
- 332.21 WHQL
- Any other driver version after that.
Get them from Drivers - Download NVIDIA Drivers
Do a clean install on all of them. Uninstall the previously installed driver first.
Uninstall All nvidia items in Control Panel > Programs and features
- 3D Vision Control Driver
- 3D Vision Driver
- Graphics Driver
- HD Audio Driver
- PhysX
- nvidia Update
- GeForce Experience
(Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).- Now follow Drivers - Clean Left over Files after Uninstalling
- Download the target WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:
Lengthy process, but the only stable version of nvidia is 314.22 lately, which does not support 700 series GPU.
Hope one of the drivers will work good for you.
______________________________________
Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 116, {fffffa8007ac84e0, fffff8800513c15c, ffffffffc000009a, 4} Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys Probably caused by : nvlddmkm.sys ( nvlddmkm+8f415c ) Followup: MachineOwner --------- 7: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* VIDEO_TDR_FAILURE (116) Attempt to reset the display driver and recover from timeout failed. Arguments: Arg1: fffffa8007ac84e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT). Arg2: fffff8800513c15c, The pointer into responsible device driver module (e.g. owner tag). Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation. Arg4: 0000000000000004, Optional internal context dependent data. Debugging Details: ------------------ FAULTING_IP: nvlddmkm+8f415c fffff880`0513c15c 803d560af0ff00 cmp byte ptr [nvlddmkm+0x7f4bb9 (fffff880`0503cbb9)],0 DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT CUSTOMER_CRASH_COUNT: 1 BUGCHECK_STR: 0x116 PROCESS_NAME: System CURRENT_IRQL: 0 ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre STACK_TEXT: fffff880`02921a48 fffff880`0566b140 : 00000000`00000116 fffffa80`07ac84e0 fffff880`0513c15c ffffffff`c000009a : nt!KeBugCheckEx fffff880`02921a50 fffff880`0563e867 : fffff880`0513c15c fffffa80`0b442000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec fffff880`02921a90 fffff880`0566af4f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`07ac84e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3 fffff880`02921b40 fffff880`0573a03d : fffffa80`0d7d6510 00000000`00000080 00000000`00000000 fffffa80`0b448010 : dxgkrnl!TdrResetFromTimeout+0x23 fffff880`02921bc0 fffff800`031132ea : 00000000`03722072 fffffa80`0b45ba00 fffffa80`072f3040 fffffa80`0b45ba00 : dxgmms1!VidSchiWorkerThread+0x101 fffff880`02921c00 fffff800`02e678e6 : fffff800`02ff1e80 fffffa80`0b45ba00 fffff800`02fffcc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a fffff880`02921c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16 STACK_COMMAND: .bugcheck ; kb FOLLOWUP_IP: nvlddmkm+8f415c fffff880`0513c15c 803d560af0ff00 cmp byte ptr [nvlddmkm+0x7f4bb9 (fffff880`0503cbb9)],0 SYMBOL_NAME: nvlddmkm+8f415c FOLLOWUP_NAME: MachineOwner MODULE_NAME: nvlddmkm IMAGE_NAME: nvlddmkm.sys DEBUG_FLR_IMAGE_TIMESTAMP: 526ed93b FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys ANALYSIS_SOURCE: KM FAILURE_ID_HASH_STRING: km:x64_0x116_image_nvlddmkm.sys FAILURE_ID_HASH: {1f9e0448-3238-5868-3678-c8e526bb1edc} Followup: MachineOwner --------- 7: kd> lmvm nvlddmkm start end module name fffff880`04848000 fffff880`05347000 nvlddmkm T (no symbols) Loaded symbol image file: nvlddmkm.sys Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys Image name: nvlddmkm.sys Timestamp: Tue Oct 29 03:08:03 2013 (526ED93B) CheckSum: 00AD0AFE ImageSize: 00AFF000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Actually, it is a 116 error, that is an obvious typo from the OP of the thread linked.
BSOD error 0x0000016 - nvlddmkm.sys
And the dump file clearly shows a BCC 116,
Code:BugCheck 116, {fffffa8007ac84e0, fffff8800513c15c, ffffffffc000009a, 4} Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys Probably caused by : nvlddmkm.sys ( nvlddmkm+8f415c ) Followup: MachineOwner