hang and blue screen error

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  1. Posts : 19
    Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
       #1

    hang and blue screen error


    please solve this i couldnt fix it my computer i reupload my file after blue screen error
    Last edited by mahmud; 01 Jun 2014 at 22:36.
      My Computer

  2.    #2

    There are no dump files.
    Please check in these directories:
    C:/Windows/minidump
    C:/Windows/memory.dmp

    Small Memory Dumps (minidump), you can copy these to the desktop, compress them in a zip folder then upload them.

    Kernel Memory Dump, these are too large in size to upload directly to seven forums, please copy the file to the desktop, compress it in a zip folder then upload it to OneDrive or equivalent.

    Depending on which files are available follow the appropriate instructions.
      My Computer


  3. Posts : 19
    Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    blue screen error
      My Computer

  4.    #4

    What do you have regarding USB devices?

    You haven't uploaded everything, make sure you run the DM Log Collector as Administrator.
      My Computer


  5. Posts : 19
    Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    bsod all run as admin
      My Computer


  6. Posts : 19
    Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #6

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: a
    BCP1: 00000072
    BCP2: 00000002
    BCP3: 00000001
    BCP4: 82E31839
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
      My Computer

  7.    #7

    Still only 3 files...

    Try running this .bat file.

      My Computer


  8. Posts : 19
    Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #8

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: C0000005
    BCP2: 832C90E0
    BCP3: 89AB9B40
    BCP4: 89AB9720
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\060514-15506-01.dmp
    C:\Users\mahmud\AppData\Local\Temp\WER-35677-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
      My Computer


  9. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #9

    Code:
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
    Machine Name:
    .
    .
    .
    .
    FOLLOWUP_IP: 
    CLASSPNP!DestroyTransferPacket+4a
    83607426 ff760c          push    dword ptr [esi+0Ch]
    
    SYMBOL_STACK_INDEX:  5
    
    SYMBOL_NAME:  CLASSPNP!DestroyTransferPacket+4a
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: CLASSPNP
    
    IMAGE_NAME:  CLASSPNP.SYS
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bbf18
    
    IMAGE_VERSION:  6.1.7600.16385
    Please perform the following:

    1. Download and save this tool to your desktop:
    http://go.microsoft.com/fwlink/?linkid=52012

    2. Run the tool, and then click Copy - ignore any errors if they appear

    3. Use CTRL+V to paste the unedited results of the tool here in your next reply
      My Computer


  10. Posts : 19
    Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #10

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-B4PHM-JHFKY-4BB7W
    Windows Product Key Hash: xtaafrLaYROSAcNMza58Y6GeB48=
    Windows Product ID: 00359-OEM-8992687-00202
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {2B056377-BCF9-47EA-83BD-87071B9903C2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2B056377-BCF9-47EA-83BD-87071B9903C2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4BB7W</PKey><PID>00359-OEM-8992687-00202</PID><PIDType>2</PIDType><SID>S-1-5-21-1501189902-3875735970-1115911304</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P55-USB3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20100812000000.000000+000</Date></BIOS><HWID>4C583407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Azores Standard Time(GMT+06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GBT </OEMID><OEMTableID>GBTUACPI</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65659</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800202-02-1033-7601.0000-1292014
    Installation ID: 019106939900121455309924162563226304054081905824642520
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 4BB7W
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 6/6/2014 11:35:14 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABgABAAEAAAABAAAAAQABAAEAJJTm6jAPQsYIhcKPdo0oYICWGMaEABC3Qjh2Vg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC GBT GBTUACPI
    FACP GBT GBTUACPI
    HPET GBT GBTUACPI
    MCFG GBT GBTUACPI
    EUDS GBT
    MATS GBT
    TAMG GBT GBT B0
    SSDT INTEL PPM RCM
    SLIC GBT GBTUACPI
    Last edited by mahmud; 06 Jun 2014 at 00:36.
      My Computer


 
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