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Windows 7: BSOD when connecting USB3 external hdd

17 May 2014   #1

Win7 x64 Home Premium
BSOD when connecting USB3 external hdd

BSOD when connecting USB3 external hdd, the BSOD reported nusb3xhc.sys as the cause with an IRQ issue.
Tried downloading updated driver from Intel and installing....rebooted & connected USB3 hdd and it BSOD with the same error :-(

BSOD file attached.

If anyone could help that would be great!

My System SpecsSystem Spec
17 May 2014   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

nusb3xhc.sys is Renesas XHCI driver. Better you get is either from Dell by using your service tag or search in USB Driver | Renesas Electronics
My System SpecsSystem Spec
18 May 2014   #3

Win7 x64 Home Premium

Thanks for you help, but unfortunately Sony is the manufacturer of the laptop, and they do not have an updated USB driver.

The Renesas Electronics page you provided does not have drivers....what they have is development software for companies embedding the Renesas chips into their hardware.

My System SpecsSystem Spec

18 May 2014   #4

windows 7 home 64bit

Hi there ... Your original Driver is in the Link below ....

Sony : VPCF13Z0E : NVIDIA Guard Service

This is a later Version of the Driver you need and should work on your Laptop ...

USB 3.0 Driver for Windows 7 (32-bit, 64-bit), Vista (32-bit, 64-bit), XP - ThinkPad
My System SpecsSystem Spec

 BSOD when connecting USB3 external hdd

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