Windows 7: Kernel Power event 41 - SF attached

jrodriguez · 17 May 2014

The workstation is used with Autodesk products AutoCad and Revit. Lately has been crashing randomly while working on Revit Architecture - is an Autodesk product. I suspect system instability and will look to format and reload operating system. I am submitting a set of logs using the DM log collector to help me confirm that there is no hardware issue, as I am preparing to reload Windows with a clean fresh install.

Arc · 17 May 2014

Hi jrodriguez.

Most of the BSODs are stop 0x1, which is usually caused by a third party antivirus. And in this situation what should be done first is to uninstall ESET and use Microsoft Security Essentials as the antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Two of them are stop 0x3B. They both are pointing to Novell, but different modules.

Code:

    Image path: \??\C:\Program Files\Novell\Client\XTier\Drivers\ncpl.sys
    Image name: ncpl.sys

Code:

    Image path: \??\C:\Program Files\Novell\Client\XTier\Drivers\nccache.sys
    Image name: nccache.sys

You need to update the Novell products those you are using.

Let us know the results.
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Code:

BugCheck 1, {7759131a, 0, ffff, fffff8800a922b60}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
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Code:

BugCheck 3B, {c0000005, fffff88007481609, fffff8800b1b2590, 0}

*** WARNING: Unable to verify timestamp for ncpl.sys
*** ERROR: Module load completed but symbols could not be loaded for ncpl.sys
Probably caused by : ncpl.sys ( ncpl+6609 )

Followup: MachineOwner
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Code:

BugCheck 3B, {c0000005, fffff8800b4037f3, fffff8800dfc6230, 0}

*** WARNING: Unable to verify timestamp for nccache.sys
*** ERROR: Module load completed but symbols could not be loaded for nccache.sys
Probably caused by : nccache.sys ( nccache+37f3 )

Followup: MachineOwner
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