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im not even sure how but i finally got it working. thank you so much for your help
im not even sure how but i finally got it working. thank you so much for your help
as i say im not too sure: it was along the lines of changing thre boot sequence to boot off the CD with the oem disk inside which allowed me to reinstall windows - thought i was screwed when it wanted the product key (which i cant read so i just clicked next and it carried on. Next thing it looked good so i removed the disk - rebooted and hey presto!
That's great. Glad you have it running. But, you are going to have to have that product key, I'm sure. But, glad you have it running right. Just install programs slowly and wait to see if it causes problems, then install another. That way if it is a program that is causing your problems, you will know which one it is. Good job.
is there a way of recovering the producy key from the installation?
There is if it's activated, but you can't recover something that's not there. Dell may be able to tell you if you bought it from them and you have the model and service tag number.
cgd, highlight computer, right click it and select properties. See if you have a validation sticker in the bottom right corner of the page or if it says you have x days to activate in the bottom left corner.
ok got it thanks - i really appreciate all your help :)
Is the computer running like you want it to? I certainly hope so. If you have more problems, just ask, we'll be right here. Once you think your problems are solved, please mark this thread as solved. Never mind, I see you already have.
yes pc is great now thanks - any idea how to retrieve a windows8 key?