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Windows 7: BSOD during Diablo 3

19 May 2014   #1

Windows 7 Home Premium 64-bit
BSOD during Diablo 3

So over the last week or so I have noticed that when I'm playing diablo or when it is running sometimes it will stop responding during loading screens. every now and again it will blue screen. I can upload a picture of the screen and I have ran the diagnosis program recommended by this forum and I can upload that too.

My PC was built by me with a GeForce GTX 650 Ti Boost (not really sure if that helps) and I just want this problem to be fixed.

My System SpecsSystem Spec
19 May 2014   #2


You've had quite a few different bugcheck errors, including a 0x9C error which is very rare in later windows versions.

I'm not familiar with such an error but I understand what a machine check exception is, so it could be a hardware or software fault.
Looking at another dump file it looks like quite a few different things.

Let's start by removing AVG as it appears to be loaded at the time of a crash.

Remove AVG from the control panel then install MSE in it's place, as well as Malwarebytes as the free on demand scanner.

Tip   Tip

Don't enable the free trial of malwarebytes.

Upload the list of all the third party drivers Using NirSoft DriverView:
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.

I've noticed that your Intel Graphics driver is looping a lot.

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
fffff880`0d3a4ce0  fffffa80`099be000
fffff880`0d3a4ce8  fffff880`0d3a4df0
fffff880`0d3a4cf0  fffff880`00000004
fffff880`0d3a4cf8  00000000`00070000
fffff880`0d3a4d00  00000000`c0003740
fffff880`0d3a4d08  00000000`00000000
fffff880`0d3a4d10  00000000`00000000
fffff880`0d3a4d18  00000000`00000000
fffff880`0d3a4d20  00000000`00000000
fffff880`0d3a4d28  00000000`00000000
fffff880`0d3a4d30  00000000`00000000
fffff880`0d3a4d38  00000000`00000000
fffff880`0d3a4d40  00000000`00000000
fffff880`0d3a4d48  00000000`00000000
fffff880`0d3a4d50  00000000`00000000
fffff880`0d3a4d58  00000000`00000000
fffff880`0d3a4d60  00000010`00000000
fffff880`0d3a4d68  00000000`000007f4
fffff880`0d3a4d70  00000000`000007e0
fffff880`0d3a4d78  00000007`00000001
fffff880`0d3a4d80  00000000`00000000
fffff880`0d3a4d88  00000000`00000000
fffff880`0d3a4d90  00000000`00000000
fffff880`0d3a4d98  00000000`00000000
fffff880`0d3a4da0  00000000`00000000
fffff880`0d3a4da8  00000000`00000000
fffff880`0d3a4db0  00000000`00000000
fffff880`0d3a4db8  00000000`00000000
fffff880`0d3a4dc0  00000000`00000000
fffff880`0d3a4dc8  00000000`00000000
fffff880`0d3a4dd0  00000000`00000000
fffff880`0d3a4dd8  00000000`00000000
fffff880`0d3a4de0  00000000`00000000
fffff880`0d3a4de8  00000000`00000000
fffff880`0d3a4df0  00000000`00000000
fffff880`0d3a4df8  00000000`00000000
fffff880`0d3a4e00  fffff880`0d3a4e30
fffff880`0d3a4e08  fffff880`05145edb igdkmd64+0x293edb
fffff880`0d3a4e10  fffffa80`099be000
fffff880`0d3a4e18  00000000`000e0082
fffff880`0d3a4e20  00000000`00000000
fffff880`0d3a4e28  00000000`00000003
fffff880`0d3a4e30  fffff880`0d3a4ea0
fffff880`0d3a4e38  00000000`0056e554
fffff880`0d3a4e40  00000000`00000000
fffff880`0d3a4e48  00000000`00000003
fffff880`0d3a4e50  00000000`749e6710
fffff880`0d3a4e58  fffff880`0d3a4f50
fffff880`0d3a4e60  fffff880`0d3a5330
fffff880`0d3a4e68  fffff880`0d3a4eb0
fffff880`0d3a4e70  fffffa80`0b0e1000
fffff880`0d3a4e78  fffff880`04f23876 igdkmd64+0x71876
fffff880`0d3a4e80  00000383`00000000
fffff880`0d3a4e88  00000386`00000001
fffff880`0d3a4e90  00000383`0000038c
fffff880`0d3a4e98  fffff880`00000000
fffff880`0d3a4ea0  00000000`0d3a4e00
fffff880`0d3a4ea8  fffff880`c000000d
fffff880`0d3a4eb0  fffff880`0d3a4f00
fffff880`0d3a4eb8  fffff880`04eff38a igdkmd64+0x4d38a
fffff880`0d3a4ec0  fffffa80`099be000
fffff880`0d3a4ec8  fffffa80`09792fc0
fffff880`0d3a4ed0  fffff880`0d3a4f00
fffff880`0d3a4ed8  fffff880`050c0cdc igdkmd64+0x20ecdc
fffff880`0d3a4ee0  fffffa80`00000000
fffff880`0d3a4ee8  fffffa80`09792fc0
fffff880`0d3a4ef0  00000000`00002bc8
fffff880`0d3a4ef8  ffffffff`fe363c80
fffff880`0d3a4f00  fffff880`0d3a4f60
fffff880`0d3a4f08  fffff880`04f0a02f igdkmd64+0x5802f
fffff880`0d3a4f10  fffffa80`099be000
fffff880`0d3a4f18  fffff880`00000001
fffff880`0d3a4f20  fffff880`0d3a4f50
fffff880`0d3a4f28  00000000`00400120
fffff880`0d3a4f30  00000000`00000000
fffff880`0d3a4f38  00000000`00000001
fffff880`0d3a4f40  000002da`00000000
fffff880`0d3a4f48  00000000`00000383
fffff880`0d3a4f50  fffffa80`069f6000
fffff880`0d3a4f58  fffff880`0d3a4fac
fffff880`0d3a4f60  fffff880`0d3a5250
fffff880`0d3a4f68  fffff880`04f5d1fe igdkmd64+0xab1fe
With that in mind I looked at the timestamp for it.
The reason is quite logical seen as it dates back to 2012...

fffff880`04eb2000 fffff880`053cd1a0   igdkmd64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Thu Dec 13 00:42:26 2012 (50C92472)
    CheckSum:         0051BB58
    ImageSize:        0051B1A0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it here

Post back the results :)
My System SpecsSystem Spec
20 May 2014   #3

Windows 7 Home Premium 64-bit

I hope this helps, I've followed all of those steps and everything should be done.
My System SpecsSystem Spec

20 May 2014   #4


I can't see anything too bad, I have a few things in mind but I think we'll leave it for now until you get any more BSODs.
The latest dump file indicates a USB driver, did this occur before or after you followed my previous instructions?
If before then I think we can ignore it.
My System SpecsSystem Spec
20 May 2014   #5

Windows 7 Home Premium 64-bit

I haven't had a BSOD since your instructions but I haven't played diablo since the other day. Some other games which I assume it could also affect worked fine, I'll post back if it happens again when I get back home. Thanks! :)
My System SpecsSystem Spec
20 May 2014   #6

Windows 7 Home Premium 64-bit

Yeah I got one where it froze the screens Im using for about 1 minute then blue screened, this time it was a different error I believe
My System SpecsSystem Spec
20 May 2014   #7


Upload the new dump files.
My System SpecsSystem Spec
22 May 2014   #8

Windows 7 Home Premium 64-bit

This should be them.
My System SpecsSystem Spec
22 May 2014   #9


Another machine check exception...

Stress test your CPU with Prime95

I recommend running Prime95 for around 2 hours

warning   Warning

As with most stress tests your component's temperature will rapidly increase.
It is advised that you download a temperature monitoring program like HWmonitor
Keep an eye on your temperatures and stop the tests if it starts to overheat

Can you also enable driver verifier but only enable the options: Standard settings and IRP logging step 3.
Don't enable Force Pending I/O Requests

Enable Driver Verifier to monitor the drivers.
Driver Verifier -Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information

Why Driver Verifier:
It puts a stress on the drivers, and so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning

Before enabling DV, make sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there are no points, make a System Restore Point Manually before enabling DV.

Tip   Tip
  • If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
  • If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
23 May 2014   #10

Windows 7 Home Premium 64-bit

When I enable Driver viewer, after restarting there was a BSOD with the dump files here. I'm now going to run the prime95 for roughly two hours to see if that brings anything up too.
My System SpecsSystem Spec

 BSOD during Diablo 3

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