Problem Event Name: BlueScreen


  1. Posts : 18
    Windows 7 Home Premium
       #1

    Problem Event Name: BlueScreen


    Hello,

    My PC has been randomly crashing. I reinstalled Windows 7 but the problem persists.
    Any thoughts or comments are greatly appreciated.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: 116
    BCP1: 859F9510
    BCP2: 8FAD6D68
    BCP3: 00000000
    BCP4: 00000002
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\051914-42759-01.dmp
    C:\Users\Athalwolf\AppData\Local\Temp\WER-71776-0.sysdata.xml
      My Computer


  2. Posts : 71,977
    64-bit Windows 11 Pro for Workstations
       #2

    Hello Athalwolf, and welcome to Seven Forums.

    Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help. :)
      My Computer


  3. Posts : 18
    Windows 7 Home Premium
    Thread Starter
       #3

    Thank you. I'm off to work and I will follow the instructions when I get back home.
      My Computer


  4. Posts : 18
    Windows 7 Home Premium
    Thread Starter
       #4

    Hope I did this correctly. Thanks again for any assistance !
      My Computer

  5.    #5

    0x116 bugchecks indicate an attempt to reset the graphics driver failed, more specifically it failed to respond within the allocated time interval.

    Outdated drivers can cause such issues which is why I recommend updating the driver quite often, however try not to update it to a brand new driver straight away as they can still contain bugs that need ironing out still so I recommend updating to that driver a couple of months after release.

    Code:
    90e07000 915bf000   atikmdag   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Wed Apr 20 02:48:00 2011 (4DAE3B50)
        CheckSum:         0077361F
        ImageSize:        007B8000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    As you can see your graphics driver is over 3 years old and such issues including 0x116 bugchecks can occur.

    Go to the AMD website and download the latest driver version from there.
    If you are unsure then here's some useful instructions.

    How-To Install AMD Catalyst? Drivers For A Windows® Based System

    Post back the results :)
      My Computer


  6. Posts : 18
    Windows 7 Home Premium
    Thread Starter
       #6

    Thanks for your assistance. I updated the graphics driver and crossed my fingers. It was the same driver that was installed when the problem began. I reformatted and reinstalled Windows 7 yesterday and forgot to upgrade the driver.

    Thanks kindly.
      My Computer


 

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