Been having problems after scanning root drive with bitdefender resulting in bsod. I have loaded the bsod results. Ran INTERNAL repair on BITDEFENDER believing therer to be an issue. Same issue re-occurred. Ran seperate KASPERSKY seperate scan tool-same thing.
Please follow these instructions and set your configuration to Kernel Memory Dumps.
Dump Files - Configure Windows to Create on BSOD
Once your settings have been changed reboot you computer and wait for another BSOD.
When your PC crashes again go to this directory:
C:/Windows/memory.dmp
Copy the file to the desktop then upload it to OneDrive, post the link here.
Please perform the following:Code:Host Name: SUTEKH-PC OS Name: Microsoft Windows 7 Ultimate OS Version: 6.1.7601 Service Pack 1 Build 7601 OS Manufacturer: Microsoft Corporation OS Configuration: Standalone Workstation OS Build Type: Multiprocessor Free Registered Owner: SUTEKH Registered Organization: Product ID: 00426-OEM-8992662-00006 Original Install Date: 4/23/2014, 10:12:20 PM System Boot Time: 5/19/2014, 10:38:07 PM System Manufacturer: HP Pavilion System Model: PPPPPPP-CCC#MMMMM
1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012
2. Run the tool, and then click Copy - ignore any errors if they appear
3. Use CTRL+V to paste the unedited results of the tool here in your next reply
More detail: Windows Genuine and Activation Issue Posting Instructions
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2 Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g= Windows Product ID: 00426-OEM-8992662-00006 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010100.1.0.001 ID: {FD414C7B-6064-43DB-ACD7-E043AA56E2DC}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Ultimate Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.140303-2144 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Opera\launcher.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{FD414C7B-6064-43DB-ACD7-E043AA56E2DC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2088529957-2919981125-2533529505</SID><SYSTEM><Manufacturer>HP Pavilion</Manufacturer><Model>PPPPPPP-CCC#MMMMM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>3.48</Version><SMBIOSVersion major="2" minor="4"/><Date>20060510000000.000000+000</Date></BIOS><HWID>D8803F07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Ultimate edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00426-00178-926-600006-02-1033-7601.0000-1142014 Installation ID: 012533830883858476833543939703865293963554353885543943 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: HYRR2 License Status: Licensed Remaining Windows rearm count: 3 Trusted time: 5/20/2014 1:47:58 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 4:23:2014 21:18 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: OgAAAAIABgABAAEAAQACAAAAAQABAAEAeqjqthU/ilFg2+R0UAIW//TVXj+eteYsd/YwK+QtMps0tQ== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC UNICOR AWRDACPI FACP UNICOR AWRDACPI SRAT AMD HAMMER MCFG UNICOR AWRDACPI SSDT PTLTD POWERNOW SLIC ACRSYS ACRPRDCT
Last edited by Brink; 20 May 2014 at 22:23. Reason: code box
