intelppm.sys BSOD


  1. Posts : 2
    Windows 8.1 Pro X64
       #1

    intelppm.sys BSOD


    I got this Asus K53SC with an Intel Core i5 and a dedicated GeForce 520MX with Optimus. New Hard Drive with Fresh Windows 8.1 Pro Install. The problem is that even with Windows 7 Professional it would give me a Blue screen. I downloaded a Blue screen Viewer and got this info from the dmp. Any help since I don't want to mess around opening it just to make sure it is a hardware issue, Thanks in advance.
     
    ==================================================
    Dump File : 052114-22203-01.dmp
    Crash Time : 5/21/2014 7:14:23 AM
    Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x0000001e
    Parameter 1 : ffffffff`c000001d
    Parameter 2 : fffff800`7d78d207
    Parameter 3 : ffffd000`4710c2c0
    Parameter 4 : 0000000d`0f2ba272
    Caused By Driver : intelppm.sys
    Caused By Address : intelppm.sys+2207
    File Description : Processor Device Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
    Processor : x64
    Crash Address : ntoskrnl.exe+153fa0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\052114-22203-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 9600
    Dump File Size : 294,088
    Dump File Time : 5/21/2014 7:15:36 AM
    ==================================================
    ==================================================
    Dump File : 052114-40250-01.dmp
    Crash Time : 5/21/2014 7:06:30 AM
    Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x0000001e
    Parameter 1 : ffffffff`c000001d
    Parameter 2 : fffff801`e9dbd207
    Parameter 3 : ffffd000`5e7b22c0
    Parameter 4 : 000001e1`1a75320b
    Caused By Driver : intelppm.sys
    Caused By Address : intelppm.sys+2207
    File Description : Processor Device Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
    Processor : x64
    Crash Address : ntoskrnl.exe+153fa0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\052114-40250-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 9600
    Dump File Size : 297,696
    Dump File Time : 5/21/2014 7:11:31 AM
    ==================================================
    ==================================================
    Dump File : 052114-32203-01.dmp
    Crash Time : 5/21/2014 5:56:58 AM
    Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x0000001e
    Parameter 1 : ffffffff`c000001d
    Parameter 2 : fffff800`5dfae207
    Parameter 3 : ffffd001`dd10c2c0
    Parameter 4 : 00000372`923eee4d
    Caused By Driver : intelppm.sys
    Caused By Address : intelppm.sys+2207
    File Description : Processor Device Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
    Processor : x64
    Crash Address : ntoskrnl.exe+153fa0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\052114-32203-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 9600
    Dump File Size : 303,168
    Dump File Time : 5/21/2014 6:23:56 AM
    ==================================================
    ==================================================
    Dump File : 052114-22468-01.dmp
    Crash Time : 5/21/2014 3:29:55 AM
    Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x0000001e
    Parameter 1 : ffffffff`c0000096
    Parameter 2 : fffff801`16dcd240
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000000
    Caused By Driver : intelppm.sys
    Caused By Address : intelppm.sys+2240
    File Description : Processor Device Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
    Processor : x64
    Crash Address : ntoskrnl.exe+153fa0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\052114-22468-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 9600
    Dump File Size : 286,752
    Dump File Time : 5/21/2014 3:31:48 AM
    ==================================================
    ==================================================
    Dump File : 052114-25531-01.dmp
    Crash Time : 5/21/2014 12:02:04 AM
    Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x0000001e
    Parameter 1 : ffffffff`c000001d
    Parameter 2 : fffff800`b99a1207
    Parameter 3 : fffff802`49561a00
    Parameter 4 : 00000041`21c68e88
    Caused By Driver : intelppm.sys
    Caused By Address : intelppm.sys+2207
    File Description : Processor Device Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
    Processor : x64
    Crash Address : ntoskrnl.exe+153fa0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\052114-25531-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 9600
    Dump File Size : 286,808
    Dump File Time : 5/21/2014 12:03:04 AM
    ==================================================
    ==================================================
    Dump File : 052014-36562-01.dmp
    Crash Time : 5/20/2014 11:32:21 PM
    Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x0000001e
    Parameter 1 : ffffffff`c000001d
    Parameter 2 : fffff800`f2b69207
    Parameter 3 : ffffd001`c39b22c0
    Parameter 4 : 00000218`cca47f3e
    Caused By Driver : intelppm.sys
    Caused By Address : intelppm.sys+2207
    File Description : Processor Device Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
    Processor : x64
    Crash Address : ntoskrnl.exe+153fa0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\052014-36562-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 9600
    Dump File Size : 298,872
    Dump File Time : 5/20/2014 11:34:00 PM
    ==================================================
    ==================================================
    Dump File : 052014-28484-01.dmp
    Crash Time : 5/20/2014 9:46:02 PM
    Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x0000001e
    Parameter 1 : ffffffff`c000001d
    Parameter 2 : fffff800`52e8a207
    Parameter 3 : fffff800`24f53a00
    Parameter 4 : 00000007`b9324414
    Caused By Driver : intelppm.sys
    Caused By Address : intelppm.sys+2207
    File Description : Processor Device Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
    Processor : x64
    Crash Address : ntoskrnl.exe+153fa0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\052014-28484-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 9600
    Dump File Size : 295,416
    Dump File Time : 5/20/2014 9:47:20 PM
    ==================================================
    ==================================================
    Dump File : 051814-82281-01.dmp
    Crash Time : 5/18/2014 11:14:03 AM
    Bug Check String :
    Bug Check Code : 0x00020001
    Parameter 1 : 00000000`00000011
    Parameter 2 : 00000000`0026b139
    Parameter 3 : 00000000`00001003
    Parameter 4 : ffffe800`05220de0
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+153fa0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.3.9600.17041 (winblue_gdr.140305-1710)
    Processor : x64
    Crash Address : ntoskrnl.exe+153fa0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\051814-82281-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 9600
    Dump File Size : 324,352
    Dump File Time : 5/18/2014 11:24:45 AM
    ==================================================
    ==================================================
    Dump File : 050714-28531-01.dmp
    Crash Time : 5/7/2014 6:54:15 PM
    Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x0000001e
    Parameter 1 : ffffffff`c000001d
    Parameter 2 : fffff800`029ad207
    Parameter 3 : ffffd000`201fb240
    Parameter 4 : 00000029`e1993ac5
    Caused By Driver : intelppm.sys
    Caused By Address : intelppm.sys+2207
    File Description : Processor Device Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
    Processor : x64
    Crash Address : ntoskrnl.exe+14dca0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\050714-28531-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 9600
    Dump File Size : 282,376
    Dump File Time : 5/7/2014 6:55:19 PM
    ==================================================
     
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Additional information is required.

    1. Download the DM Log Collector application to your desktop by clicking the link below

    DM Log Collector.exe

    2. Run it by double-clicking the icon on your desktop, and follow the prompts.
    3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

      My Computer


  3. Posts : 2
    Windows 8.1 Pro X64
    Thread Starter
       #3

    Here it Goes!
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1E, {ffffffffc0000096, fffff8009b802240, 0, 0}
    
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : intelppm.sys ( intelppm!SetGV3PerfState+28 )
    
    Followup: MachineOwner
    ---------
    Code:
    ffffd000`521e1068  fffff800`a961df2c*** WARNING: Unable to verify timestamp for fltmgr.sys
    *** ERROR: Module load completed but symbols could not be loaded for fltmgr.sys
     fltmgr+0x3f2c
    These all look driver related to me.

    Start by ensuring Windows is fully updated. Update all Intel drivers by allowing the site to scan and detect Intel devices:
    https://downloadcenter.intel.com/Default.aspx

    Code:
    DAEMON Tools Pro Agent	"c:\program files (x86)\daemon tools pro\dtagent.exe" -autorun	K53SC\Michael	HKU\S-1-5-21-1622040776-349841881-1006366369-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    I recommend unistalling this tool completely - its a well know cause of BSOD's
      My Computer


 

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