Atapi.sys and Netio.sys BSOD.

H0lyD1ver · 21 May 2014

I recently installed Windows 7 on a machine that was previously running stable on XP. Since the upgrade the machine has been freezing several times a day and I have received two BSOD dumps. In analyzing the dumps it appears that the issues are related to ATAPI.SYS and NETIO.SYS, but I'm not sure where to go from here. Any ideas/tips would be greatly appreciated.

As a side note, I used this forum when I built a new machine when Windows 7 first came out in 2008 and you guys and gals did not disappoint. Thank you for all your help!

Arc · 21 May 2014

Hi H0lyD1ver.

The two BSODs are totally different in nature, and there is a reasonable time gap between them (11 days).

Just for a caution, scan the system for possible virus infection with the following programs.

And, go to ASUSTeK Computer Inc. -Support- Drivers and Download M4A78LT-M LE

Get the latest BIOS, version 0803 from there.

Also get the Atheros Ethernet Utility V1.1.0.7 for Windows XP 32bit/XP 64bit/Vista 32bit/Vista 64bit/7
Version 1.1.0.7, available under LAN.

Let us know the result.
________________________________

Code:

BugCheck 44, {fffffa8004a86340, eae, 0, 0}

Probably caused by : NETIO.SYS ( NETIO!NetiopIoWorkItemRoutine+3b )

Followup: MachineOwner
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Code:

BugCheck 9F, {3, fffffa8004491680, fffff80000b9c518, fffffa8006c42660}

Probably caused by : atapi.sys

Followup: MachineOwner
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H0lyD1ver · 21 May 2014

Thank you for responding.

I ran the Atheros Ethernet Utility and it passed all the tests on the one tab.
I ran TDSSKiller and it didn't find anything.
Couldn't get the computer to boot off my thumbdrive to try Windows Defender. I'll try a CD tomorrow.

When I tried to update the BIOS I downloaded both BIOS-Utilities on that page, but both came up with the error "The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher."

I'm running 64-bit and the BIOS-Utility says it's for 64-bit.

Britton30 · 22 May 2014

What page downloaded from?

To better help us to help you would you please add your systems specs? Here's the correct way to do it. :SystemInfo See Your System Specs Under System Manufacturer/Model Number add whether it is a desktop or laptop and whether self built. Very important

Log in to Seven Forums and you will be able to transfer the info directly to the specs page in your profile from within the System Info app.

Your System Specs here.

After doing this your specs will be available in each of your posts.
Click on My system Specs in the lower left of this post to see how it should look.:)
Full instructions are in the tutorial.

Britton30 · 22 May 2014

To update the BIOS you will need a USB flash drive and format it with FAT32, a small 1GB is fine. It must have only the downloaded BIOS file on it on a single partition.

Attachment 318831

H0lyD1ver · 22 May 2014

Thank you for the responses. I forgot about the flash utility in most (if not all) BIOS.

I've flashed the BIOS. I've updated my system specs. I'm about to run Windows Defender.

Arc · 22 May 2014

Thank you, Gary. :)

Well done H0lyD1ver. Let us know for any further BSOD.

H0lyD1ver · 23 May 2014

So far so good. Windows Defender didn't find anything. Hopefully I won't be back on here about this machine. :)

Thank you!

Arc · 23 May 2014

H0lyD1ver said:

So far so good. Windows Defender didn't find anything. Hopefully I won't be back on here about this machine. :)

Thank you!

Let us hope so. :)

But in case if there is a further issue, give us a shout.

H0lyD1ver · 27 May 2014

Alright - I'm still getting freezes, but hopefully they're less frequent. I'm not the one using the machine but he says it is consistently frozen when he tries to use it in the morning (after being left on overnight).

Any other ideas?