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Windows 7: Multiple BSOD ntkrnlmp.exe - requesting assistance

22 May 2014   #1

Windows 7 Home Premium 64bit
Multiple BSOD ntkrnlmp.exe - requesting assistance

I keep getting crashes on windows. Please check error below and the dumps in the attachement. I would be so grateful for assistance before my computer blows up in my face. Thank you.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP3: FFFFF880209BCE10
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

Also have a look at this pastebin for some information:
My System SpecsSystem Spec
22 May 2014   #2

Windows 7 Home Premium 64bit

Ok, updated with requested Full Diagnostic.
My System SpecsSystem Spec
23 May 2014   #3

Windows 7 Home Premium 64bit

Could anyone please have a look. I feel like this thread will go bottom end and slip through the cracks anytime now.
My System SpecsSystem Spec

24 May 2014   #4

Windows 7 Home Premium 64bit

Seriously. am I even allowed to bump it this often? Can anyone have a look?
My System SpecsSystem Spec
24 May 2014   #5


It helps when you don't keep bumping it too often otherwise it looks like someone is assisting you already.

You are having issues with your Nvidia drivers, probably because your Intel onboard graphics are still enabled.

Go to the Nvidia control panel, click on manage 3D settings then choose the appropriate graphics processor from the drop down list.

Because I have little experience with laptops I am unsure whether or not you will need to do anything else.

I can suggest rolling back your Nvidia display driver as these latest versions have caused a few issues.
This tutorial is very good so I recommend you follow it.

NVIDIA Drivers - Avoid Problems

What do you have regarding USB devices?
Update you USB 3.0 Extensible Host Controller driver.

fffff880`05eef000 fffff880`05fb2000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
    Image name: iusb3xhc.sys
    Timestamp:        Tue Mar 26 16:05:28 2013 (5151C748)
    CheckSum:         000CDDA1
    ImageSize:        000C3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Free your startup, remove all unnecessary programs from launching when you first login.

Startup Programs - Change

I noticed these bugchecks are more than 3 months older than your latest ones, was this issue resolved?
to me it appears so..

BugCheck 124, {0, fffffa80161058f8, 0, 0}

Probably caused by : hardware
I have noticed your dump files from the 3rd latest one and before are 3 months older and you have a few hardware bugchecks, I take it this was resolved, what hardware was replaced?
My System SpecsSystem Spec
24 May 2014   #6

Windows 7 Home Premium 64bit

Okay, first off, thanks for the help. Regarding the Nvidia and Intel idea, I have no particular clue how to switch off the usage of the dual graphics system. What you said though, I have already done it and as my Global settings the Nvidia is currently selected.

Second off, I am applying as we speak the USB update for 3.0 as we speak. The thing is, the crashes I got were really interesting. Some of them did not even go to blue screen but froze in a black screen. Also, my USB devices include a lone micro usb for a G-Series mouse, and from time to time a USB stick or a cable to connect the Logitech Mouse for charging.

And lastly, no hardware changes. I do not know if you saw my configuration, but I did not change anything inside my laptop. Even though I can, I see no point, as I bought it in order not to touch it for at least 4 years.

If anything else comes to mind please tell me. As of now I update what you have requested, but I highly doubt that is the reason.
My System SpecsSystem Spec
24 May 2014   #7


You might have to change settings in the BIOS, although desktops automatically switch off the onboard graphics as far as I know laptops do not.
I've never owned a laptop so this part will be difficult as I can't really say much about changing the onboard graphics.
I believe it's under the advanced settings.

Keep me posted and upload any new dump files if you have any :)
My System SpecsSystem Spec
25 May 2014   #8

Windows 7 Home Premium 64bit

Will do, so far the crashes have stopped and I hope it stays that way. I'll keep the thread open and saved for one or two more weeks and then close it, considering it solved.
My System SpecsSystem Spec
26 May 2014   #9

Windows 7 Home Premium 64bit

Yes. I had another crash, where my screen freezes when I was talking on skype. Same as other many other crashes, without any BSOD, just a frozen screen, a screech annoying as hell, as if it was calling every demon on a mile radius to a final summoning.... and then it restarted. And it did not give me a dump. Not even a physical one. Don't know why. So how do I check something like that?
My System SpecsSystem Spec
26 May 2014   #10


Upload the new dump file(s).

You mention a high pitch screeching noise...
I think it's time to run hardware tests.

Stress test your CPU with Prime95

I recommend running Prime95 for around 2 hours

warning   Warning

As with most stress tests your component's temperature will rapidly increase.
It is advised that you download a temperature monitoring program like HWmonitor
Keep an eye on your temperatures and stop the tests if it starts to overheat

Stress test your graphics card with Furmark

I recommend running it for around 30 minutes

warning   Warning

Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures

Memtest86 will test your RAM

information   Information

Run Memtest86 for at least 8 passes so we get enough information to confirm that your RAM isn't failing

Run a Disk Check to scan for errors

Note   Note

Afterwards go into an Elevated Command Prompt (Run as administrator) and type in sfc /scannow
If it finds errors reboot and run the scan two more times

Run SeaTools to see if your HDD or SSD is failing

Post back the results.
My System SpecsSystem Spec

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